264 ticketing jobs in India.

... (Preferably SaaS) - Experience with customer-facing application support - Hands-on knowledge of SSO, Access Management, SaaS, Cloud Computing, FTP, SMTP, and HTML - Experience working with ticketing/CRM tools (Salesforce preferred) - Strong troubleshooting and analytical skills - Excellent written and verbal communication skills

... to improvements in customer support processes We believe in learning by doing. You'll gain hands-on experience with customer support platforms, CRM systems, ticketing tools, knowledge bases, and communication technologies while working closely with experienced support professionals. Requirements - Bachelor's degree or equivalent ...

... supporting strategic initiatives, business reviews, stakeholder engagement, and executive office operations. Organizing complete overseas and domestic travel (ticketing, visas through travel agent, preparation of invitation / visa letters hotel booking, vehicle arrangement, insurance and forex etc.). Occasional travel with ...

... support during business-critical periods. Ensure compliance with ITIL Incident, Problem, Change, and Release Management processes. Work with monitoring tools and ticketing systems such as ServiceNow, Remedy, or Jira. Support testing activities including Unit Testing (UT), SIT, and UAT. Ability work in Shifts supporting Multiple ...

... enterprise AI/GenAI applications in production . Exposure to cloud platforms such as Google Cloud, AWS, or Azure . Experience with monitoring/logging tools, ticketing systems, APIs, and containerized applications. Experience working with government, PSU, BFSI, manufacturing, or other large enterprise clients is a plus. The ...

... customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and rapport. Basic computer literacy and comfort using CRM or ticketing systems, email, and chat platforms. Prior experience in a customer-facing role or call center environment is beneficial; relevant training or certification ...

... and convert inbound leads into sales Understand customer problems and provide solutions independently without escalating Maintain accurate records in the CRM/ticketing system Identify upselling/cross-selling opportunities during customer interactions Ensure high customer satisfaction and retention Submit daily/weekly reports ...

... knowledge FTTH/FTTx, GPON/XGS-PON OLT, ONT/ONU, BRAS/BNG DHCP, DNS, AAA Broadband Provisioning & Activation Service Assurance & Fault Management Customer Care & Trouble Ticketing Wi-Fi & CPE Operations MTTR, MTTD, FCR & Service Availability Requirements Elicitation & Process Mapping UAT & Stakeholder Management Agile/Scrum

... years of EUC/Desktop Support experience. Good knowledge of Windows 10/11 and Microsoft Office. Basic knowledge of computer hardware and networking. Ability to travel to customer sites. Experience with ticketing tools is an advantage. Candidates who clear the interview must complete a background verification, including:

... administration and shell scripting skills, together with solid PL/SQL. Experience working to formal ITIL processes for incident, problem and change management within a ticketing platform such as Jira Service Management or ServiceNow. Willingness to work rotational shifts, including nights and weekends, as part of a 24x7 support roster. ...

... contributing to continuous improvement of support processes. Key Responsibilities Operational Support Provide Level 1 and Level 2 support to end users via ticketing system, phone, Teams, or on-site. Diagnose and resolve hardware, software, and network-related incidents. Manage user requests including account creation, ...

... basic technical issues Guide users step-by-step toward clear resolutions Escalate complex technical concerns to appropriate teams Document issues accurately in ticketing systems Follow up to ensure full resolution and satisfaction Identify recurring issues and share improvement feedback Skills & Experience Required - 1–4 years ...

... IT-related issues, delivering exceptional customer service, and maintaining operational efficiency. Respond to and resolve user-reported issues via phone, email, or ticketing system. Perform initial diagnosis and troubleshooting for hardware, software, and network-related problems. Handle service requests such as password resets, ...

... Python or scripting languages . Basic understanding of cloud platforms (AWS/Azure/GCP). Basic understanding of DevOps. Familiarity with monitoring tools or ticketing systems. Interest in AI/ML applications in healthcare . Important Note: This role requires working in rotational shifts, including night shifts and weekends ...

... AI-enabled System Delivers Smarter Operations, Leakproof Transactions, Faster Event & Entry management, World’s First Digital Cover, Smooth POS & Ordering, Branded Ticketing & Reservation Platform. With AI-driven insights that learn from every visit, ZillOut helps venues & organisers predict demand, optimise pricing, and profile ...

... partners across the industry to provide unmatched entertainment experiences to millions of customers. Over the years, the company has evolved from a purely online ticketing platform for movies across 6,000 plus screens, to end-to-end management of live entertainment events including music concerts, live performances, theatricals, ...

... enterprise software deployment tools like MECM and Tanium • Work with Applications owners\users to troubleshoot and resolve any issues identified via standard ticketing tools like JIRA and ServiceNow • Work with a global team of highly motivated platform engineers and software developers Basic Qualifications • In-depth knowledge ...

... to cross-validate data across multiple source systems (US 3P, EU, CNGS). Design and deploy monitoring and alerting systems for all data pipelines. Automate ticketing on job failures, SLA breach notifications, and data freshness checks. Define and enforce data quality contracts: schema evolution policies, null-rate thresholds, ...

... operational runbooks into fully automated diagnostic workflows to cut MTTR significantly.7. ITSM Integration :- Integrate automation into SymphonyAI-driven ticketing, approval flows, CMDB updates, and change management processes. Build operational runbooks that map directly to ITSM https://jobeax.com/link/Pj6w2NpKltO876qY ...

... - Identify, research, and analyze trends in submitted claims to develop actionable resolutions - Provide timely and professional support via email using a ticketing system to resolve customer inquiries - Assist customers with setup and navigation of billing platforms, software tools, or other program features as needed ...