264 ticketing jobs in India.

... support during business-critical periods. Ensure compliance with ITIL Incident, Problem, Change, and Release Management processes. Work with monitoring tools and ticketing systems such as ServiceNow, Remedy, or Jira. Support testing activities including Unit Testing (UT), SIT, and UAT. Ability work in Shifts supporting Multiple ...

• On-site
• Full-time

Rs 8 lakh p.a.

... communication skills in English, with a neutral accent and the ability to articulate complex information clearly and concisely. Proficiency in using CRM software, ticketing systems, and basic computer applications including MS Excel for data entry and reporting. Flexibility to work in rotational shifts and manage rotational week-offs, ...

• On-site
• Full-time

... customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and rapport. Basic computer literacy and comfort using CRM or ticketing systems, email, and chat platforms. Prior experience in a customer-facing role or call center environment is beneficial; relevant training or certification ...

... and convert inbound leads into sales Understand customer problems and provide solutions independently without escalating Maintain accurate records in the CRM/ticketing system Identify upselling/cross-selling opportunities during customer interactions Ensure high customer satisfaction and retention Submit daily/weekly reports ...

• Hybrid
• On-site

... part of After Action Report (AAR) - Experience in Cloud / On premise Backup Solutions - knowledge of scripting - Bash/Python Scripting - Experience working on Ticketing tools like JIRA/Service NOW. For our office-based teams, this means working in-person at least 3 days per week. this role is an office role. About Philips ...

• Remote
• Full-time

... basic technical issues Guide users step-by-step toward clear resolutions Escalate complex technical concerns to appropriate teams Document issues accurately in ticketing systems Follow up to ensure full resolution and satisfaction Identify recurring issues and share improvement feedback Skills & Experience Required - 1–4 years ...

Rs 15 - 18 lakhs p.a.

... knowledge FTTH/FTTx, GPON/XGS-PON OLT, ONT/ONU, BRAS/BNG DHCP, DNS, AAA Broadband Provisioning & Activation Service Assurance & Fault Management Customer Care & Trouble Ticketing Wi-Fi & CPE Operations MTTR, MTTD, FCR & Service Availability Requirements Elicitation & Process Mapping UAT & Stakeholder Management Agile/Scrum

• Remote
• Hybrid
• On-site

... years of EUC/Desktop Support experience. Good knowledge of Windows 10/11 and Microsoft Office. Basic knowledge of computer hardware and networking. Ability to travel to customer sites. Experience with ticketing tools is an advantage. Candidates who clear the interview must complete a background verification, including:

• On-site

3k

... contributing to continuous improvement of support processes. Key Responsibilities Operational Support Provide Level 1 and Level 2 support to end users via ticketing system, phone, Teams, or on-site. Diagnose and resolve hardware, software, and network-related incidents. Manage user requests including account creation, ...

... enterprise AI/GenAI applications in production . Exposure to cloud platforms such as Google Cloud, AWS, or Azure . Experience with monitoring/logging tools, ticketing systems, APIs, and containerized applications. Experience working with government, PSU, BFSI, manufacturing, or other large enterprise clients is a plus. The ...

... operational runbooks into fully automated diagnostic workflows to cut MTTR significantly.7. ITSM Integration :- Integrate automation into SymphonyAI-driven ticketing, approval flows, CMDB updates, and change management processes. Build operational runbooks that map directly to ITSM https://jobeax.com/link/Pj6w2NpKltO876qY ...

... with logging and monitoring tools. Understanding of production environments, incident management, and ITIL concepts. Experience with ITIL, ServiceNow, or any ticketing system process Experience with Azure or AWS cloud environments. Experience supporting high-volume, business-critical applications, e.g., Strong business analysis ...

• Contract

... IT-related issues, delivering exceptional customer service, and maintaining operational efficiency. Respond to and resolve user-reported issues via phone, email, or ticketing system. Perform initial diagnosis and troubleshooting for hardware, software, and network-related problems. Handle service requests such as password resets, ...

Rs 75000 per month

... AI-enabled System Delivers Smarter Operations, Leakproof Transactions, Faster Event & Entry management, World’s First Digital Cover, Smooth POS & Ordering, Branded Ticketing & Reservation Platform. With AI-driven insights that learn from every visit, ZillOut helps venues & organisers predict demand, optimise pricing, and profile ...

6k

... partners across the industry to provide unmatched entertainment experiences to millions of customers. Over the years, the company has evolved from a purely online ticketing platform for movies across 6,000 plus screens, to end-to-end management of live entertainment events including music concerts, live performances, theatricals, ...

• Remote
• Hybrid
• On-site

$30 USD

... enterprise software deployment tools like MECM and Tanium • Work with Applications owners\users to troubleshoot and resolve any issues identified via standard ticketing tools like JIRA and ServiceNow • Work with a global team of highly motivated platform engineers and software developers Basic Qualifications • In-depth knowledge ...

• Contract

... for written communication - Comfortable explaining software to someone who has never used software - Basic comfort with Excel/Google Sheets and any CRM or ticketing tool - Based in Ahmedabad or willing to relocate Exposure to Tally, Zoho, Vyapar, Marg or similar tools used by Indian MSMEs Experience supporting non-technical, ...

• Remote

... architectures (Kafka, SQS) - Excellent written and verbal communication skills Preferred Qualifications: Bachelor's or Master's degree in Computer Science or a related field Certifications in Cloud Architecture or System Design Experience integrating with tools like Zendesk, Openfire, or similar chat/ticketing platforms

... - Identify, research, and analyze trends in submitted claims to develop actionable resolutions - Provide timely and professional support via email using a ticketing system to resolve customer inquiries - Assist customers with setup and navigation of billing platforms, software tools, or other program features as needed ...

• On-site

Rs 4 - 5 lakhs p.a.

... authorised service providers for repairs, warranty claims and part replacement. Log, update, track and close hardware service calls through the designated ticketing system. Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures. Perform preventive maintenance of laptops, desktops, ...