... ability to design and manage tailored itineraries for FIT, groups, and MICE travel. Hands-on experience with travel arrangements and reservations, including ticketing, accommodations, transfers, and vendor coordination. Strong customer service skills, with the ability to communicate clearly, handle queries, and manage issues ...
... Minimum 3 years must be in a travel agency, OTA, tour operator, or travel services company — this is non-negotiable - Working knowledge of travel products: air ticketing, hotels, holiday packages, visa or corporate travel - Proven track record of carrying and achieving a sales target - Strong negotiation, presentation and relationship-building ...
... Responsibilities. Good knowledge of SLA management, service delivery processes, and operational workflows. Proficiency in MS Office, CRM platforms, reporting tools, and ticketing systems is preferred. Flexible to work in rotational shifts as per business requirements. Experience in IT Services, Staffing, Recruitment, BPO, SaaS, or Managed ...
... ECC, SAP S/4HANA, Data Migration, and Rollouts. Experience in data governance, lifecycle management, and compliance. Familiarity with JIRA – KANBAN boards, ticketing tools, and dashboards. Strong problem-solving and communication skills. Ability to work with the team especially ABAP, Middleware, Functionals. Knowledge on ...
... / Expert (Jamf 100/200/300) Apple Certified Support Professional (ACSP) or equivalent Collaboration Tools: Familiarity with ServiceNow, Jira, or enterprise ticketing platforms. Strong troubleshooting skills with the ability to analyze and resolve complex software issues within macOS environments. Experience in managing ...
... in English; Hindi/Kannada is a plus. - genuinely enjoys building relationships with people. - Comfortable with basic tools such as Excel/Google Sheets and ticketing/communication platforms (e.g. Willingness to travel between buildings across Bengaluru as needed. A high-visibility, high-ownership role working closely with ...
... volumes, SLA adherence and complaint themes. Minimum 5 years in customer support or customer service, including at least 2 years leading a team. - Experience of a ticketing platform such as Freshdesk, Zoho Desk or Zendesk. - Excellent spoken and written Hindi and English. - Background in printing, packaging, e-commerce or B2B ...
... knowledge of Windows 10/11 and Microsoft Office. Basic knowledge of computer hardware and networking. Ability to travel to customer sites. Experience with ticketing tools is an advantage. Flexible on-call/freelance opportunities. Competitive compensation on a per-assignment basis. Opportunity to gain exposure to diverse ...
... available from the nearest metro station. One-way cab facility available. Candidates with strong practical experience in Amadeus/Sabre and end-to-end travel ticketing will be preferred. Candidates having exposure to US Travel, International Travel, B2B Travel Support, Voice Process, airline reservations and ticketing are ...
... to improvements in customer support processes We believe in learning by doing. You'll gain hands-on experience with customer support platforms, CRM systems, ticketing tools, knowledge bases, and communication technologies while working closely with experienced support professionals. Requirements - Bachelor's degree or equivalent ...
... the appropriate team or department when needed. Documentation : Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system. Software Installation : Support the deployment of new software and updates, ensuring compatibility and smooth operation. Network Management : Assist ...
... basic technical issues Guide users step-by-step toward clear resolutions Escalate complex technical concerns to appropriate teams Document issues accurately in ticketing systems Follow up to ensure full resolution and satisfaction Identify recurring issues and share improvement feedback Skills & Experience Required - 1–4 years ...
... customer-facing skills, including Customer Support and Customer Service, with a focus on building trust and rapport. Basic computer literacy and comfort using CRM or ticketing systems, email, and chat platforms. Prior experience in a customer-facing role or call center environment is beneficial; relevant training or certification ...
... communication skills in English, with a neutral accent and the ability to articulate complex information clearly and concisely. Proficiency in using CRM software, ticketing systems, and basic computer applications including MS Excel for data entry and reporting. Flexibility to work in rotational shifts and manage rotational week-offs, ...
... administration and shell scripting skills, together with solid PL/SQL. Experience working to formal ITIL processes for incident, problem and change management within a ticketing platform such as Jira Service Management or ServiceNow. Willingness to work rotational shifts, including nights and weekends, as part of a 24x7 support roster. ...
... and improving customer intent, delivery success, and COD handling. CRM Management: Maintain accurate, up-to-date customer records and workflows using CRM and ticketing tools. Customer Communication Excellence: Ensure consistent brand tone, empathy, and clarity across all customer communications. Cross-Functional Collaboration: ...
... Python or scripting languages . Basic understanding of cloud platforms (AWS/Azure/GCP). Basic understanding of DevOps. Familiarity with monitoring tools or ticketing systems. Interest in AI/ML applications in healthcare . Important Note: This role requires working in rotational shifts, including night shifts and weekends ...
... professional phone and email etiquette. Comfort working in a remote setting with reliable internet access and a distraction-free workspace. Experience using CRM or ticketing systems and basic office productivity tools. Prior experience in staffing, recruiting, or IT services support is an advantage. post-secondary education in ...
... multitask and prioritize across customer support and admin duties - Proficiency in Microsoft Office Suite and/or Google Workspace - Comfortable navigating CRM, ticketing, or database software - Ability to work independently with minimal supervision in a remote setting - Previous experience in customer service, administration, ...