20 ticketing jobs in Pune, India.

... (Preferably SaaS) - Experience with customer-facing application support - Hands-on knowledge of SSO, Access Management, SaaS, Cloud Computing, FTP, SMTP, and HTML - Experience working with ticketing/CRM tools (Salesforce preferred) - Strong troubleshooting and analytical skills - Excellent written and verbal communication skills

• Remote

... resolving software, hardware, and basic network issues. Practical experience with Active Directory, user account management, and MFA. Experience using ITSM ticketing tools such as ServiceNow & Jira Experience with remote support tools (SCCM remote assistant, Remote Desktop, etc.). Additional Skills: Advanced knowledge of ...

• Remote
• Hybrid
• On-site

... Sentinel, FortiSIEM, and Elastic Security for OT use cases. ~ Integrate OT monitoring technologies with SIEM, SOAR, EDR, threat intelligence platforms, CMDBs, ticketing systems, and reporting solutions. Configure Syslog, REST APIs, STIX/TAXII feeds, automation workflows, and custom integrations for OT firewalls, switches, ...

... first-level troubleshooting across network and system components (routers, switches, wireless, firewalls, circuits) - Log, track, and manage incidents via ticketing tools (JIRA, ServiceNow etc.) - Follow established SOPs for troubleshooting and escalation to L2/L3 teams. - Collaborate with internal teams (Network, Security, ...

• Hybrid
• On-site
• Contract

... Information Systems, Computer Science, Operations, or equivalent practical experience. - Experience working with business systems such as Salesforce, CRM tools, ticketing systems, admin portals, or workflow tools. - Strong attention to detail and ability to follow structured processes accurately. - Ability to manage multiple ...

... (Preferably SaaS) - Experience with customer-facing application support - Hands-on knowledge of SSO, Access Management, SaaS, Cloud Computing, FTP, SMTP, and HTML - Experience working with ticketing/CRM tools (Salesforce preferred) - Strong troubleshooting and analytical skills - Excellent written and verbal communication skills

Rs 2 - 10.5 lakhs p.a.

... across all times zones as it involves engagement with colleagues from all locations of the global business. Monitor cyber information, events, alerts, and ticketing queues to identify security events and threats across multiple technologies to ensure security incidents are identified timely Proactively research and maintain ...

... with minimum 3 years in a QA role • Exposure to international technical support processes (US/UK/Global) • Working knowledge of technical support workflows, ticketing tools (ServiceNow, Salesforce, etc.), and call quality parameters • Advanced Excel and reporting skills; familiarity with QA tools Key Competencies: • Strong ...

• Remote

... position. - Knowledge in Linux (preferably RedHat) and Sun Solaris. - Base level understanding of SQL databases (ideally Oracle). - Experienced to work with ticketing and monitoring systems. - Good English, both spoken and written. - Fluent in local language, both spoken and written. Desirable - ITIL Foundations v3 certified. ...

... Salesforce integrations and data migration tools (Data Loader, Workbench). Exposure to Agile/Scrum environments. Skills: Salesforce CRM, SFDC Support, L2 Support, Apex, Visualforce, Lightning, SOQL, User Management, Workflows, Reports, Ticketing Tools, JIRA, ServiceNow, Troubleshooting, Configuration, Customer Support

• Remote

... DNS, DBs, security concepts - Good communication skills - Hands-on support ticketing system is a plus Job Requirements: Operating system, File systems, Networking, Virtualization, Cloud computing, Troubleshooting skills, Active Directory DNS, Databases, Security concepts, Communication skills, Support ticketing system

• Hybrid

... (Costing)Technical / System Exposure :- Experience in SAP ECC 6.0 and SAP S/4HANA (HANA-based systems) (mandatory)- Exposure to IDOCs, Interfaces, SAP Solution Manager, and ticketing tools (ServiceNow, JIRA)Project Experience :- Minimum 12 end-to-end SAP implementation/rollout projects- Strong experience in AMS/support environments (L2/L3)4. ...

• Hybrid

... (Costing)Technical / System Exposure :- Experience in SAP ECC 6.0 and SAP S/4HANA (HANA-based systems) (mandatory)- Exposure to IDOCs, Interfaces, SAP Solution Manager, and ticketing tools (ServiceNow, JIRA)Project Experience :- Minimum 12 end-to-end SAP implementation/rollout projects- Strong experience in AMS/support environments (L2/L3)4. ...

• Remote
• Hybrid

8500 - 25k

... issues (e.g., performance, compliance, user experience). - Understanding of how to incorporate AI into service desk and support workflows, including intelligent ticketing, self-service, and knowledge automation. - Ability to evaluate and adopt emerging AI technologies relevant to endpoint management and digital workplace. Experience ...

• Full-time

... Maintain CRM records and meet SLAs Eligibility Criteria - Minimum 1 year experience in International Travel / Airline / OTA - Strong knowledge of fare rules, ticketing, and reissues - Good communication skills (spoken & written English) - Ability to handle high call volumes and multitask - Comfortable with rotational & night ...

• Hybrid
• Full-time

... Windows server troubleshooting. - Hands-on experience with patch management tools and adherence to change management processes. - Experience with monitoring and ticketing tools (ServiceNow/SCOM or equivalents). - Exposure to Azure AD/Entra ID, Intune/Endpoint Manager, and hybrid identity. - Bachelors degree in engineering/computer ...

• Full-time

... (iFix) or patches provided by IBM after validation. Document changes and perform regression testing post-fix deployment. AMS Tools & Processes: Familiarity with ticketing systems (ServiceNow), Splunk etc. Professional Experience 2+ years in middleware administration and AMS operations. Proven track record in managing critical ...

• Hybrid
• Full-time

... SOAR Platform Architecture & Deployment Cortex XSOAR, Splunk Phantom, IBM SOAR) across hybrid environments. Splunk, QRadar), EDR, threat intelligence, and ticketing systems. Develop automation scripts using Python, PowerShell, or JavaScript to support custom integrations. Lead root cause analysis and post-incident reviews ...

• Remote
• Full-time

32k

... the purpose of triaging inquiries/ticket assignments appropriately. Follow standard Service Desk operating procedures; Accurately log all interactions using ticketing software. Process forms according to procedure. Manage customers' accounts. Participate in an on-call rotation if required. Primary Location: India | Pune ...

• Remote
• Hybrid

8500 - 25k

... issues (e.g., performance, compliance, user experience). - Understanding of how to incorporate AI into service desk and support workflows, including intelligent ticketing, self-service, and knowledge automation. - Ability to evaluate and adopt emerging AI technologies relevant to endpoint management and digital workplace. Experience ...