63 Remote ticketing jobs in India.

• Remote

... unresolved issues to L2/L3 support teams as per the defined escalation process. Maintain accurate records of support requests and resolutions using the internal ticketing system. Assist in deploying and setting up new hardware for users (laptops, desktops, monitors, etc.). Help users access enterprise applications and troubleshoot ...

• Remote

Rs 3 - 10 lakhs p.a.

... permissions to systems and applications. Job Roles & Responsibilities: Act as the first point of contact for customers seeking how-to assistance, primarily through a ticketing system. Perform remote basic troubleshooting through diagnostic techniques and pertinent questions, including standard IT, networking, and application issues. ...

• Remote

... issues quickly and ensuring a smooth support experience. Key Responsibilities Respond to and manage client queries during PST business hours via email, chat, ticketing system, and/or calls Troubleshoot and resolve technical issues raised by clients in a timely manner Log, track, and prioritize support tickets based on severity ...

• Remote

... resolving software, hardware, and basic network issues. Practical experience with Active Directory, user account management, and MFA. Experience using ITSM ticketing tools such as ServiceNow & Jira Experience with remote support tools (SCCM remote assistant, Remote Desktop, etc.). Additional Skills: Advanced knowledge of ...

• Remote

... knowledge processes, as well as technical support, helpdesk and multilingual support services. Provide Level 1 technical support through phone, email, chat, and ticketing systems. Troubleshoot application, software, access, connectivity, and remote-access issues. Support users in Windows-based environments and, where required, ...

• Remote
• Contract

₹20k INR - ₹30k INR / month

... (Hindi-speaking candidates preferred) - Basic computer proficiency (MS Office, email, CRM tools) - Experience with B2B or SaaS customer support Familiarity with support ticketing systems (e.g., Previous experience in remote/virtual support roles Customer handling and support experience Basic computer knowledge Ability to handle calls ...

• Remote

... network connectivity, and end-user computing issues. - Serve as the primary point of contact for users seeking technical assistance via phone, email, chat, or ticketing tools, ensuring high customer satisfaction. - Diagnose, troubleshoot, and resolve incidents independently using advanced analytical and remote troubleshooting ...

• Remote

... Analytical mindset with experience in data-driven decision-making. - Proven experience with tools like Jira, Confluence, Figma, etc. - Experience with SaaS, e-commerce, or ticketing platforms. Competitive compensation, flexibility, and opportunities for professional growth. Fully remote opportunity and flexible working hours.

• Remote

... working across chat, email, and voice channels - Clear written and spoken English and a reliable remote-work setup Experience with helpdesk or CRM tools such as ticketing platforms Familiarity with D2C or marketplace order-management systems Direct ownership of the customer experience for a recognisable consumer brand Remote-friendly, ...

• Remote

... modeling concepts and methodologies.- You have knowledge of working with structured and semi-structured data (xml, Json)- You have experience working with ticketing and project management systems (Zendesk, Jira)- You possess strong documentation and communication skills.- You are creative, flexible, eager to learn, and ...

• Remote

... modeling concepts and methodologies.- You have knowledge of working with structured and semi-structured data (xml, Json)- You have experience working with ticketing and project management systems (Zendesk, Jira)- You possess strong documentation and communication skills.- You are creative, flexible, eager to learn, and ...

• Remote
• Contract

$30 USD - $55 USD / hour

... hardware, software, and networking issues, including root cause analysis. - Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms. - Strong written and verbal communication skills, with a focus on supporting non-technical end users. - Certifications such as CompTIA A+, CompTIA ...

• Remote
• Hybrid
• On-site

... Sentinel, FortiSIEM, and Elastic Security for OT use cases. ~ Integrate OT monitoring technologies with SIEM, SOAR, EDR, threat intelligence platforms, CMDBs, ticketing systems, and reporting solutions. Configure Syslog, REST APIs, STIX/TAXII feeds, automation workflows, and custom integrations for OT firewalls, switches, ...

• Remote
• Full-time

... ECC, SAP S/4HANA, Data Migration, and Rollouts. Experience in data governance, lifecycle management, and compliance. Familiarity with JIRA – KANBAN boards, ticketing tools, and dashboards. Strong problem-solving and communication skills. Ability to work with the team especially ABAP, Middleware, Functionals. Knowledge on ...

• Remote
• Hybrid
• On-site

$30 USD

... reports of system operations. - Good understanding on ITIL practices - Experience on industry leading IT Asset Management tools such as Service Now or Similar ticketing tools - Works with key technical and business stakeholders to determine data backup requirements and creates solutions to meet requirements. About NTT DATA ...

• Remote

... communications (emails, meetings, calls) Provide support to Document review/Incident Response teams and troubleshoot common issues. Hands on experience of ticketing tools like JIRA would be preferred. Performance Management: Oversee day to day operations, monitor progress, track metrics, and provide regular constructive ...

• Remote

... processes, including triage, escalation, RCA, and post-incident reviews. - Document incidents, resolutions, and troubleshooting steps in the call tracking / ticketing system in accordance with defined documentation standards. - Build strong working relationships with customers and internal teams to improve service quality ...

• Remote
• Contract

... and refine support playbooks, workflows, and documentation to improve resolution times and customer satisfaction. Implement and manage support technologies (Ticketing systems, Help Centers, AI bots) to enhance team efficacy. Use data to track KPIs (CSAT, FRT, Resolution Time) and identify systemic product issues to report ...

• Remote

... Windows and system application Troubleshooting - Knowledge of Technical Terms DNS/DHCP/VPN/Network etc. - Knowledge/Experience of Backup tools - Knowledge of Ticketing tools and SLA. - Knowledge of Server/Network Monitoring Tools - Excellent analytical skills, written and verbal communication. - Experience as a technical ...

• Remote
• Hybrid
• On-site
• Contract

... management. - Solid understanding of security compliance frameworks, including SOC 2, ISO 27001, GDPR, and IT audit preparation. - Hands-on experience with ticketing systems, ITSM tools, remote device management, and process automation platforms. ITIL v4 Foundation or Intermediate (Service Operations, Service Transition) ...