Search current Remote ticketing jobs, vacancies, and employment in India on Jobeax. 63 Remote ticketing jobs in India.
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... position. - Knowledge in Linux (preferably RedHat) and Sun Solaris. - Base level understanding of SQL databases (ideally Oracle). - Experienced to work with ticketing and monitoring systems. - Good English, both spoken and written. - Fluent in local language, both spoken and written. Desirable - ITIL Foundations v3 certified. ...
India, Pune
... printers, applications, and basic network services. The role involves diagnosing and resolving hardware and software problems, managing user requests through an IT ticketing system, and maintaining IT assets and documentation.business.linkedin+1 Key Responsibilities Provide first- and second-level technical support through phone, ...
India, Surat
... professional phone and email etiquette. Comfort working in a remote setting with reliable internet access and a distraction-free workspace. Experience using CRM or ticketing systems and basic office productivity tools. Prior experience in staffing, recruiting, or IT services support is an advantage. post-secondary education in ...
India, India
... DNS, DBs, security concepts - Good communication skills - Hands-on support ticketing system is a plus Job Requirements: Operating system, File systems, Networking, Virtualization, Cloud computing, Troubleshooting skills, Active Directory DNS, Databases, Security concepts, Communication skills, Support ticketing system
India, Pune
8500 - 25k
... issues (e.g., performance, compliance, user experience). - Understanding of how to incorporate AI into service desk and support workflows, including intelligent ticketing, self-service, and knowledge automation. - Ability to evaluate and adopt emerging AI technologies relevant to endpoint management and digital workplace. Experience ...
India, Pune
NTT DATA Services
$30 USD
... change, release management, vendor support escalation, defect analysis, and patch validation. - Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms. - Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors. Preferred ...
India, Bengaluru
... experience as an IT Engineer - Excellent problem-solving and troubleshooting skills; - Strong communication and collaboration skills. - Working experience in ticketing systems (Jira); networking systems like firewalls, switches, and servers (Squid/PXE); SaaS applications (Google Workspace, Jumpcloud, Cloudflare, etc.) - Proficiency ...
India, Gurugram
... automation platform focused on resolving customer issues end-to-end, rather than simply managing tickets. The platform goes beyond traditional chatbots and ticketing systems by understanding customer intent, asking intelligent follow-up questions, retrieving relevant knowledge, triggering backend actions, and guiding resolution ...
India, Lucknow
... Employment Type: Work From Home Experience: - 1 – 3 yrs. of experience in customer support, tele-calling, or a BPO environment - Prior experience with CRM or ticketing tools (Zendesk, Freshdesk, etc.) is an added advantage - Good verbal and written communication skills in English and Hindi/regional language - Basic computer ...
India
$30 USD
... support during business-critical periods. Ensure compliance with ITIL Incident, Problem, Change, and Release Management processes. Work with monitoring tools and ticketing systems such as ServiceNow, Remedy, or Jira. Support testing activities including Unit Testing (UT), SIT, and UAT. Ability work in Shifts supporting Multiple ...
India, Bengaluru
11700
... automation-led outcomes. Position : L1 Engineer (DDI) Experience : 2 5 years 2+ years of experience in a Technical Support role assisting customers via phone and ticketing systems - Solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts - Bachelors degree in computer science, Engineering, or a related ...
India, Bengaluru
... review progress, share updates, and address onboarding requirements. Maintain high-quality customer communication across support channels such as Slack and ticketing systems. 2+ years of experience working with A2P products or similar messaging/communications solutions. - Prior experience in customer-facing roles with direct ...
India, India
... and Payroll to support broader People & Workplace initiatives, including DEI efforts and university/internship programs where personal connection is key. - Ticketing & Escalation Management: Act as the go-to resource and Tier 2 escalation point for complex employee inquiries. Manage ticket routing and provide coverage across ...
India, Bengaluru
... hands-on experience in managing, configuring, and optimizing the Zendesk platform. The ideal candidate will be responsible for ensuring smooth operation of the ticketing system, improving support workflows, and supporting business teams with efficient customer support solutions. Experience in handling support tickets will be ...
India, Bengaluru
6500
... engineering, operations, and asset management domains. Serve as the first point of contact for technical support requests from global customers via phone, email, and ticketing systems. Provide strong technical expertise in Cloud Applications, Licensing, Networking, and Hosting technologies, along with AVEVA industrial software solutions ...
India, Rāniganj
... projects. - Proven experience delivering end-to-end Zendesk implementations. - Zendesk Support - Zendesk Chat/Messaging - Experience configuring workflows, SLAs, ticketing processes, automations, macros, triggers, and reporting dashboards. Strong understanding of customer support and service management operations. Excellent English ...
India, Bengaluru
32k
... the purpose of triaging inquiries/ticket assignments appropriately. Follow standard Service Desk operating procedures; Accurately log all interactions using ticketing software. Process forms according to procedure. Manage customers' accounts. Participate in an on-call rotation if required. Primary Location: India | Pune ...
India, Pune
... QUALIFICATIONS Education: · Bachelor’s degree required · Experience in customer service and calling profile is required · Experience with customer service ticketing software a plus Skill set required: · Proven customer service experience in inbound/outbound process · Exceptional phone etiquette skills – excellent verbal ...
India, Gurugram
... Networking, or a related field. Good to Have - Certifications: Vendor certifications in Microsoft Intune/Entra, Apple/Android Deployment, or Enterprise Networking (CCNA / Network+) are an advantage. - Ticketing Stack: Experience working with enterprise-grade support platforms (Intercom, Zendesk, Freshdesk, Jira, ServiceNOW).
India, Bengaluru
... multitask and prioritize across customer support and admin duties - Proficiency in Microsoft Office Suite and/or Google Workspace - Comfortable navigating CRM, ticketing, or database software - Reliable high-speed internet connection and a quiet, dedicated home workspace - Ability to work independently with minimal supervision ...
India