249 ticketing jobs in India.

• Hybrid
• On-site

... PowerShell, Bash, or equivalent scripting for automation, diagnostics, evidence collection, and reporting. Tools: Git, CI/CD basics, ServiceNow or equivalent ticketing; exposure to Elastic/ELK, Grafana, Prometheus, Splunk, APM, and Azure Monitor preferred. Cloud & Containers: Azure services, Docker, Kubernetes, and hybrid ...

... written communication skills. Ability to prioritize competing activities and perform effectively in a fast-paced support environment. Experience working with ticketing, case management, or IT service management platforms. Strong organizational skills and attention to detail. Ability to analyze information, assess priorities, ...

• On-site
• Full-time
• Contract

Rs 5 - 8 lakhs p.a.

... volumes, SLA adherence and complaint themes. Minimum 5 years in customer support or customer service, including at least 2 years leading a team. - Experience of a ticketing platform such as Freshdesk, Zoho Desk or Zendesk. - Excellent spoken and written Hindi and English. - Background in printing, packaging, e-commerce or B2B ...

... Solutions: Proficiency in supporting Infor products (e.g., Familiarity with ITIL Processes and Support Tools: Hands-on experience with ITIL-compliant processes and ticketing systems, such as ServiceNow, Salesforce, or Jira. Practical experience with Java for troubleshooting and resolving technical issues. Cloud Infrastructure Knowledge: ...

... integrating collaboration tools. - Exposure to scripting or automation (Shell, Python, or similar) to improve operational efficiency. - Experience working with ticketing and service management tools such as ServiceNow and Jira. - Exposure to cloud platforms such as Google Cloud Platform (GCP) is an added advantage. - Experience ...

• Remote
• Hybrid
• On-site

$30 USD

... reports of system operations. - Good understanding on ITIL practices - Experience on industry leading IT Asset Management tools such as Service Now or Similar ticketing tools - Works with key technical and business stakeholders to determine data backup requirements and creates solutions to meet requirements. About NTT DATA ...

• Remote

... communications (emails, meetings, calls) Provide support to Document review/Incident Response teams and troubleshoot common issues. Hands on experience of ticketing tools like JIRA would be preferred. Performance Management: Oversee day to day operations, monitor progress, track metrics, and provide regular constructive ...

• Remote

... processes, including triage, escalation, RCA, and post-incident reviews. - Document incidents, resolutions, and troubleshooting steps in the call tracking / ticketing system in accordance with defined documentation standards. - Build strong working relationships with customers and internal teams to improve service quality ...

... marketplace platforms, or SaaS environments. Experience in relationship management within technology, start-ups, or online retail platforms. Familiarity with ticketing systems and pooled support models. Experience working across time zones with global teams. If you have a disability and need a workplace accommodation or adjustment ...

4400

... Global Payroll teams to ensure accurate employee master data and payroll accounting. Handle payroll-related employee queries across the EMEA region through ticketing systems or shared mailboxes, ensuring timely resolution and high service standards. Support month-end, quarter-end, and year-end activities, including payroll ...

... and modify scripts; authoring supported by AI tooling Mail flow and hygiene — Exchange with platforms such as Mimecast Jira and JSM — project tracking and ticketing Preferred Skills & Team Growth Areas Candidates who bring the following contribute immediately; those who don't are expected to grow into them. Infrastructure ...

• Hybrid

$30 USD

... environment. Expected to implement to desired standards and support the following elements of an Enterprise caliber IT stack: Be able to effectively manage and work a ticketing support queue. Troubleshoot and assess performance issues using typical backup management tools. Effectively respond to critical customer outages related to ...

• Hybrid

... networking and monitoring used to support secure and reliable deployments. Bring practical background in IT business support domains including exposure to ticketing workflows service management processes and operational dashboards that guide solution design. Display competence in collaborative software development practices ...

... reference architectures, and operational playbooks across client environments. Integrate security tooling with existing workflows, including SIEM, SOAR, ITSM, ticketing, cloud-native security tools, and SaaS security platforms. Create dashboards, reports, documentation, and executive-ready summaries that clearly communicate ...

• Remote
• Contract

... and refine support playbooks, workflows, and documentation to improve resolution times and customer satisfaction. Implement and manage support technologies (Ticketing systems, Help Centers, AI bots) to enhance team efficacy. Use data to track KPIs (CSAT, FRT, Resolution Time) and identify systemic product issues to report ...

• Remote

... Windows and system application Troubleshooting - Knowledge of Technical Terms DNS/DHCP/VPN/Network etc. - Knowledge/Experience of Backup tools - Knowledge of Ticketing tools and SLA. - Knowledge of Server/Network Monitoring Tools - Excellent analytical skills, written and verbal communication. - Experience as a technical ...

... (ITOps/AIOps, self-healing systems, predictive capacity, automated RCA) - Design and build agentic AI workflows (multi-step, tool-using agents) for infra automation — ticketing, monitoring, remediation, provisioning - Evaluate, fine-tune, and integrate LLMs (open-source and commercial: OpenAI, Anthropic, Azure OpenAI, local/open models) ...

• Hybrid

... troubleshooting. Experience in the Banking and Finance Industry Experience with Okta; SQL Scripting. Experience With ServiceNow Or Other Information Technology Ticketing System In-depth knowledge of System Life Cycle Development methodology (Waterfall and Agile) Leads : Team Lead, Scrum Master, Project Manager, Product Owner, ...

₹10 INR

... Familiarity with concepts such as impressions, clicks, conversions, CTR, CPM, CPA, tracking pixels, tags and programmatic buying. - Experience working with ticketing/help desk systems or other structured support environments. - Experience analyzing campaign performance through reporting and data analysis tools, including ...

• Contract

675k

... Experience in exposure of HR operations & knowledge of HR operations processes. - Analytical & customer service oriented - Workday knowledge - mandatory - Ticketing tool experience - mandatory - Proficient in Microsoft Office - English level - advanced Get to know Syneos Health Over the past 5 years, we have worked with ...