249 ticketing jobs in India.

• Hybrid

... onboarding and offboarding - Account provisioning - Device setup and troubleshooting - Microsoft 365 or Google Workspace administration - Internal IT support ticketing - Permissions and access management - General systems administration - Hardware and software support Added (to strengthen candidate quality): - Microsoft Intune ...

• Hybrid
• On-site

... 4 years of experience in a role responsible for customer satisfaction and championing the customer experience as well as answering incoming phone calls and ticketing systems. - Strong communication (written/verbal), organizational, and influencing skills with 2+ years of International voice experience. - Success operating ...

... with minimum 3 years in a QA role • Exposure to international technical support processes (US/UK/Global) • Working knowledge of technical support workflows, ticketing tools (ServiceNow, Salesforce, etc.), and call quality parameters • Advanced Excel and reporting skills; familiarity with QA tools Key Competencies: • Strong ...

• Remote
• Hybrid
• On-site
• Full-time
• Contract

... knowledge of Windows 10/11 and Microsoft Office. Basic knowledge of computer hardware and networking. Ability to travel to customer sites. Experience with ticketing tools is an advantage. Flexible on-call/freelance opportunities. Competitive compensation on a per-assignment basis. Opportunity to gain exposure to diverse ...

• Contract

... customer experience Explore emerging AI capabilities and translate them into scalable product experiences Inbox, Support & Agent Experience Own inbox, live chat, ticketing, routing, escalation, and agent workflows Use product and operational data to continuously improve support workflows Build platform capabilities that enable ...

... issues; Recommend process improvements. Ensure compliance with company policies and service quality standards. Manage customer care tools, CRM systems, and ticketing platforms. Handling of tools like Gokwik , Moenagage and website backend like shopify for effective customer notifications and problem solving Prepare regular ...

• Remote

... requests. - Manage and maintain IT assets and user access within a secure workspace. - Log, categorize, prioritize, and track support tickets through the IT ticketing system. - Troubleshoot hardware, software, operating system, application, and network connectivity issues. - Assist users with password resets, account unlocks, ...

• Contract

... services industry. Strong understanding of the fintech landscape and working knowledge of financial regulations in India. Hands-on experience with CRM and ticketing systems (e.g., Freshdesk, Zendesk, Salesforce Service Cloud). Proficiency in Microsoft Office Suite or Google Workspace; Leadership: Proven track record of ...

• Remote

... position. - Knowledge in Linux (preferably RedHat) and Sun Solaris. - Base level understanding of SQL databases (ideally Oracle). - Experienced to work with ticketing and monitoring systems. - Good English, both spoken and written. - Fluent in local language, both spoken and written. Desirable - ITIL Foundations v3 certified. ...

... high-pressure situations - Strong attention to detail and ownership of tasks Good to Have Skills - Prior experience in US voice support - Exposure to CRM or ticketing tools - Experience working in global support environments Qualifications - Graduate in any discipline - Relevant experience may be considered in lieu of formal ...

• On-site

... tools driving Microsoft product improvements. Experience supporting the M365 suite of products and troubleshooting web and desktop apps. Updating the help-desk ticketing system to track, monitor, and resolve issues. Identifying issues that are logical in nature and escalating them to the appropriate team for resolution. Troubleshooting ...

• Remote
• Hybrid
• On-site

... printers, applications, and basic network services. The role involves diagnosing and resolving hardware and software problems, managing user requests through an IT ticketing system, and maintaining IT assets and documentation.business.linkedin+1 Key Responsibilities Provide first- and second-level technical support through phone, ...

• Contract

... in HR operations strong HR operations/Shared Services experience, preferably in a multinational environment. - Hands-on experience with Workday HCM and HR ticketing tools (ServiceNow, Workday Help). - Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). - Ability to work independently with moderate supervision. ...

... Salesforce integrations and data migration tools (Data Loader, Workbench). Exposure to Agile/Scrum environments. Skills: Salesforce CRM, SFDC Support, L2 Support, Apex, Visualforce, Lightning, SOQL, User Management, Workflows, Reports, Ticketing Tools, JIRA, ServiceNow, Troubleshooting, Configuration, Customer Support

... - Familiarity with compute, storage, and virtualization concepts — VMs, Hypervisors, and basic networking - Exposure to monitoring/observability tools and ticketing systems (alerting consoles, ITSM) - willingness and ability to work a rotational 24x7 shift model, including nights, weekends, and holidays - Proficient in ...

... Deliver prompt, accurate, and empathetic support while maintaining a high level of customer satisfaction. Document all customer interactions accurately in CRM or ticketing systems. Escalate unresolved or complex issues to the appropriate internal teams. Meet or exceed productivity and quality metrics, including CSAT, AHT, FCR, ...

• Hybrid

... (Costing)Technical / System Exposure :- Experience in SAP ECC 6.0 and SAP S/4HANA (HANA-based systems) (mandatory)- Exposure to IDOCs, Interfaces, SAP Solution Manager, and ticketing tools (ServiceNow, JIRA)Project Experience :- Minimum 12 end-to-end SAP implementation/rollout projects- Strong experience in AMS/support environments (L2/L3)4. ...

• Hybrid

... (Costing)Technical / System Exposure :- Experience in SAP ECC 6.0 and SAP S/4HANA (HANA-based systems) (mandatory)- Exposure to IDOCs, Interfaces, SAP Solution Manager, and ticketing tools (ServiceNow, JIRA)Project Experience :- Minimum 12 end-to-end SAP implementation/rollout projects- Strong experience in AMS/support environments (L2/L3)4. ...

• Remote
• Full-time

... professional phone and email etiquette. Comfort working in a remote setting with reliable internet access and a distraction-free workspace. Experience using CRM or ticketing systems and basic office productivity tools. Prior experience in staffing, recruiting, or IT services support is an advantage. post-secondary education in ...

• Hybrid
• Full-time

... performance, career development, and resource allocation Solution Portfolio Management Oversee the lifecycle management of service management solutions across Portal, Ticketing, Chatbot/AI/GenAI, Telephony, Reporting, and Survey platforms Develop and maintain the solutions roadmap in alignment with business priorities and DIGITAL ...