249 ticketing jobs in India.

35k

... improvements, and ensure SLA adherence. Provide clear, professional communication to address employee-impacting payroll queries and issues through approved ticketing platforms. Ensure accuracy, integrity, and confidentiality of payroll data in Workday and payroll vendor systems. Identify recurring payroll defects and implement ...

• Remote
• Hybrid
• On-site

... troubleshooting sessions via Zoom - Clearly document customer issues and their resolutions - Maintain strong CSAT scores and consistent response time performance Ticketing & Escalation - Create and manage Jira tickets for bugs and engineering requests - Gather detailed troubleshooting context prior to escalating issues - Track ...

... hotels & ticket service provider bills; work closely with the Finance department for payment for the vendors bills. • Ensures proper travel arrangements such as ticketing, hotel, and car for all employees. • Ensures over all maintenance of office facilities & décor. • Represents the site/plant to internal stakeholders/customers ...

• Remote
• Hybrid

8500 - 25k

... issues (e.g., performance, compliance, user experience). - Understanding of how to incorporate AI into service desk and support workflows, including intelligent ticketing, self-service, and knowledge automation. - Ability to evaluate and adopt emerging AI technologies relevant to endpoint management and digital workplace. Experience ...

... capabilities of winning them over 5. Have strong empathy for customers and a passion for customer success 6. Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred 7. Should be flexible to work in rotational shifts (at least one weekend, i.e., ...

• Full-time

... days. - First-response <30 min (BH), <60 min (off). - L1 resolution ≥40%. - Escalation quality 100%. - ≥50 runbook articles in 90 days. Tech Stack & Tools Ticketing: Jira Service Desk Monitoring: Sentry, Mixpanel, CloudWatch, Grafana Products: mWorkOrder, mInventory, mRounds, iMaintenance Backend: https://jobeax.com/link/JSd7UYCSg572jJDY, ...

• Remote
• Hybrid
• Full-time
• Contract

... knack for the following skills: Communication: - Deliver excellent customer support to players. - Investigate and resolve player inquiries promptly through ticketing, email, or chat. - Assist internal teams with project-related requests, ensuring smooth collaboration. - Play a crucial role in gathering and delivering player ...

... via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Utilise the Zendesk ticketing system to reply to customer emails and manage support tickets. - Handle unresolved questions and escalate issues when necessary. - Be a product & customer ...

... and technical proficiency, combining people services delivery with advanced system management capabilities. The ideal candidate will have deep knowledge of ticketing systems, dashboard management, and Workday HRIS, enabling them to drive operational excellence in HR service https://jobeax.com/link/SezkAKyn4dNoo1QE provide ...