... goals and SLA/SLO requirements while resolving moderate to high complexity/priority requests with consistent quality. Resolve low to moderate complexity/priority requests with consistent quality. Begins to develop knowledge of additional service offerings (Live Chat, ESS, Phone Line) - Provide technical support to Customers ...
... experience in e-commerce, customer support, or a similar role - Fluency in multiple languages (e.g., English + Malayalam, Telugu, Tamil, Kannada, and Hindi) - Familiarity with e-commerce platforms and CRM tools Knowledge of customer support tools like Zoho Desk, Freshdesk, or similar is preferred Strong typing and documentation ...
... basis with planning, accomplishment, and pain point status Coordination with various stakeholders (Data, PMS and Development teams) for smooth data import activity Troubleshooting and diagnosing the reported PMS Import related issues and errors with counter part Manage Vessel support team admin related work Ability to understand ...
... functionalities and workflow serving the end users. Develop and maintain SQL scripts. Troubleshoot and resolve Windchill-related issues, including performance with data integrity, and security in mind. Develop and maintain technical documentation for all Application Support activities. Work on Incident Management, Service ...
... documentation. ~ Perform monthly reconciliation of purchase input GST with GSTR-2B, identify mismatches, and coordinate with vendors for necessary corrections. Support in GST return filing, ensuring accurate documentation and compliance for audit purposes. Prepare and upload Form 15CA for foreign remittances, coordinate with ...
... Track and monitor performance and sales of key partners to manage their performance. - years of sales experience - years of sales experience If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please ...
... with auditors, consultants and internal teams during statutory audits and assessments. • Maintain proper records and documentation for statutory requirements. Audit & Internal Controls • Support internal, statutory and tax audits. • Prepare audit schedules and provide supporting documents as required. • Ensure adherence to ...
Join our support team! Graduates with fresher to 1 year experience—this role is for you. Provide 24/7 customer support to international consumers through voice channel. Graduation degree with BA/B.Sc/BBA/B.Com are applicable. Troubleshoot customer issues related to internet services.
... troubleshooting documentation. - Continuously improve support processes and contribute to operational excellence. - Participate in on-call rotations and provide support during critical customer incidents as required What you’ll bring to the role - Bachelor’s degree required with major in a technical field preferred (e.g., Engineering); ...
... to support decision-making. Collaborate closely with client personnel and Genesis engineering specialists to ensure project compliance, quality, and alignment with Genesis standards. Develop integrated study plans aligned with asset planning and business objectives, facilitating effective communication of facilities engineering ...
... engaging, and search-optimized content. Key Responsibilities Write and edit long-form blog content, service pages, and case studies covering BPO, IT technical support, help desk operations, infrastructure/application monitoring, and AI-enabled data services Research industry trends, competitor activity, and global IT/BPO ...
... stakeholders, anticipate challenges and proactively resolve issues throughout the project lifecycle. - Build strong relationships with vendors and external partners to support efficient and high-quality execution. - Review project outcomes, client feedback and business performance to identify opportunities for continuous improvement. ...
Customer Support Engineer with experience in LCD display wanted. Responsibilities Provide technical support for LCD display products. Diagnose and troubleshoot issues effectively. Engage with clients to understand their needs and provide solutions. Qualifications - 2 years+ of technical engineering and troubleshooting experience ...
Manage inbound and outbound calls, emails, and chat support as per operational requirements. Maintain high levels of customer satisfaction and service quality. Track and update the status of ongoing customer escalations in the CRM system. Benepik provides rewards, loyalty, and payment infrastructure to organizations. Its ...
... Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Basic computer skills and familiarity with CRM systems. Strong problem-solving abilities and attention to detail. High School Diploma and Bachelor's degree preferred. Perks and Benefits : - Amazing ...
... Excellent communication, stakeholder management, analytical, and problem-solving skills. Experience with consumer-facing digital products is preferred. Familiarity with support platforms, CRM systems, help centers, chatbot solutions, and AI support tools is a plus. Experience with support analytics, SQL, low-code automation, ...
... Hindi (Hindi-speaking candidates preferred) - Basic computer proficiency (MS Office, email, CRM tools) - Experience with B2B or SaaS customer support Familiarity with support ticketing systems (e.g., Previous experience in remote/virtual support roles Customer handling and support experience Basic computer knowledge Ability ...
... liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch Roles & Responsibilities: ' Process banking transactions such as deposits, withdrawals, and payments ...