... experience. Ability to work independently in the field, manage priorities, and travel to customer sites as required. Comfort using digital tools for remote support, documentation, and reporting. Knowledge of safety practices and standards in industrial and manufacturing environments is an advantage. Freshers with strong ...
... incidents. Manage imaging, inventory, distribution, and recovery of IT equipment. Provide on-site 'hot-hands' support for IT engineering teams. Ensure compliance with IT standards and contribute to process improvements Bachelor's degree preferred (or equivalent practical experience). Work Experience - 2–4 years of relevant IT support ...
... within a remote engagement model, delivering high-quality written and verbal feedback. Preferred Qualifications - Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments. - Deep familiarity with troubleshooting hardware, software, and networking issues, including root ...
... especially with frustrated clients Nice to Have Experience supporting SaaS products Familiarity with SQL, basic scripting, or log analysis Prior experience working with US-based clients What We Offer Competitive salary Remote-friendly work environment Opportunity to work with international clients Growth path within technical ...
... network/Wi‑Fi, meeting rooms/AV, and onsite support) so our Bengaluru team can do their best work without friction. At the same time, you’ll be a key part of our global IT support model, partnering closely with the UK IT team to provide reliable coverage for EU hours and seamless support for colleagues across regions when needed. ...
... and remote support for hardware and software issues while aligning IT services with organizational https://jobeax.com/link/TRKMktCoTZiWucgN You Bring :- University degree in IT Support, Computer Science, or a related discipline.- 13+ years of experience in IT support, service desk, or progressive IT operations roles.- Experience ...
... that people actually complete, and build an internal knowledge base so the same question doesn't get answered twice. Explain risk to non-technical teammates without hand-waving or lecturing. IT Support & Day-1 Readiness Run a real support channel with published response times that works across our time zones. Make sure ...
... resolve their IT issues. Develop and maintain documentation and user guides for common issues to improve IT service efficiency. Participate in a shift-based support schedule to ensure coverage across global time zones. 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues ...
... resolving incidents and escalations, owning assigned queues/categories, supporting day-to-day IT operations, and delivering high-quality remote and onsite end-user support within established SLAs. The ideal candidate brings 5–6 years of service desk/end-user support experience, including 24x7 production support, with strong knowledge ...
... primary IT owner. - Excellent communication and stakeholder-management skills. - Comfortable working in a fast-paced product/startup environment rather than a traditional IT services or pure GCC support setup. - Strong attention to detail, documentation, security, and operational reliability. - Willingness to work on-site in ...
... configurations. Troubleshoot SSH login issues on laptops, VS Code Remote SSH, claude ,SSH keys/configuration, and gssh-agent. Maintain accurate user, access, licence, and asset records. Experience in IT operations, system administration, or technical support Good understanding of Linux, SSH, VPN, DNS, and basic networking
... ITIL best practices. Provide technical leadership for ITOM solutions including CMDB, Discovery, Service Mapping, and Event Management while ensuring data quality and CSDM alignment. Architect and govern IT Asset Management solutions, including HAM Pro and SAM Pro, supporting asset lifecycle management and software compliance ...
... standardize practices and support knowledge sharing within the team Collaborate with cybersecurity and infrastructure teams to align device management policies with risk management objectives including encryption requirements conditional access configurations and secure remote access capabilities Monitor key metrics such ...
... and TCP/IP. Support identity and access management activities within cloud and Linux-based environments. Follow established SOPs, knowledge base articles, quality standards, and change-control processes. Perform other technical support activities as assigned. Complete approximately four weeks of customer-specific training ...
... capacity planning. - Document configurations, procedures, and recovery processes. - Ensure compliance with data retention policies, audit requirements, and security standards. - Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations - Creates ...
... Access to the latest tools and tech in data science and finance, WITH_REPLACED abundant learning opportunities. Flexible hours and remote work options in a supportive and inclusive company culture. We''''ve centralised data discovery and utilisation engine for capital markets. It connects front office teams WITH_REPLACED ...
... systems; familiarity with macOS or Linux is a plus. Experience with common IT tools including MS Office, VPNs, email clients, and antivirus software. Familiarity with ticketing systems such as ServiceNow, Zendesk, or Jira. Experience with remote support tools (TeamViewer, AnyDesk, RDP). Basic understanding of networking ...
... Central, ensuring global alignment with security policies. Support and coordinate activities for SOC 1 & SOC 2 Type 2, ISO 27001, GDPR, and other regulatory audits. Conduct regular access reviews, system audits, and security assessments, ensuring ongoing alignment with company policies. Partner with IT Security to ensure ...
... Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. ...