32,382 quality analyst voice process jobs in India.

... environment. Qualification - Graduate in any discipline (Preferred). - Undergraduates with a minimum of 18 months of relevant International Customer Service/Voice Process experience may be considered based on process requirements. - 1–5 years of experience in International Voice Process, Customer Service, Customer Success, ...

... customer interactions through voice, webchat, messaging, email, and back-office channels. - Resolve customer complaints, billing queries, service issues, and process-related requests. - Manage live chat and messaging interactions while meeting response time, quality, and resolution targets - Accurately document customer ...

Customer Service Associate – Voice Operations (Mumbai) Location: Mumbai, Maharashtra Job Type: Full-Time Work Mode: Work From Office (WFO) Process: Voice Process Industry: BPO / ITES Job Summary We are looking for customer-oriented and enthusiastic individuals to join our team as Customer Service Associates – Voice Operations ...

... in an International Voice Process Role: Team Leader / Operations Industry: BPO / Customer Service Job Description TCS is hiring a Team Leader – International Voice to manage and mentor a team of associates while ensuring operational discipline, service quality and achievement of business targets. The role involves team ...

Job Description: International Voice Customer Service Associate – Banking & Cards Job Title: Customer Service Associate – International Voice Job Code: 412679 (US Voice – Mumbai) Location: Mumbai Experience: 1–3 years Hiring Grade: BPOZ / BPO1 / BPO2 Process: International Voice – Banking & Cards (US and Australia) Salary: ...

... Detail orientated - Delivers accurate and high-quality work - Organized and deadline focused - Adaptable and flexible - Complying with the set procedures as per process guidelines - Ability to meet/adhere to strict deadlines, being passionate about the analyst role - Ask the right questions and Zero reworks Skills and attributes ...

... Customer Satisfaction (CSAT) - Quality Score - Average Handling Time (AHT) - Productivity - Sales / Conversion Targets, where applicable - Case Resolution & TAT - Process Compliance Important Eligibility Criteria Notice Period: 0 Days only. International Voice Experience is required. Former and/or current TCS/Tata employees are ...

About the Role Join a top global brand in a U.S. Banking Voice Process , delivering exceptional customer service to banking customers. You'll handle inbound customer inquiries, resolve concerns efficiently, and ensure a high-quality customer experience while meeting service and performance standards. Qualifications - Graduates: ...

... mitigation. As a member of the Information Security Service Delivery team, the Senior Security Business Analyst role successfully and efficiently drives business process improvement via the methodical investigation, analysis, review and documentation of all or part of a business in terms of business functions and processes. ...

... with a clear and professional speaking style. - Solid foundational knowledge of computer operations and data entry. - Capability to work effectively in a sales voice process environment. Required Skills: Customer Service Lead Conversion Target Achievement Active Listening Basic Computer Knowledge Sales Voice Process Insurance ...

International Voice Process – Multiple Companies | Mumbai Job Locations: Mumbai, Navi Mumbai & Thane Job Type: Full-Time Work Mode: Work From Office (WFO) Process: International Voice / Customer Service / Customer Support / Technical Support / Banking Operations Shift: Rotational Shifts, including Night Shifts Working Days: ...

... concerns and provide accurate, timely resolutions as per process guidelines. - Respond to product, service, and general customer inquiries while maintaining quality and compliance standards. - Meet performance metrics related to call quality, customer satisfaction, and schedule adherence. Disclaimer: Firstsource follows ...

... The ideal candidate will leverage strong communication skills and a customer-centric approach to achieve sales targets while providing exceptional service in a voice process environment. Responsibilities - Engage with potential clients via voice channels to present insurance products and address inquiries. - Convert incoming ...

Summary We are seeking a motivated professional for the role of RBL Collections – Sales Voice within the IT Services sector. This position is pivotal in driving revenue growth through effective debt recovery and sales initiatives. The ideal candidate will serve as the primary point of contact for clients, utilizing strong ...

Amazon NA Phone Voice Summary We are seeking a dedicated professional to join our IT Services team in a dynamic role focused on delivering high-quality voice support to customers in the North American region. This position serves as the primary point of contact for client inquiries ensuring seamless communication and immediate ...

... clients. - Excellent verbal communication skills with a clear professional tone suitable for cross-cultural interactions. - Demonstrated experience in handling voice processes and managing customer communications. - Track record of successfully following up on payments and recovering overdue accounts. Required Skills: Primary ...

... Requirements: - Minimum of one year of hands-on experience specifically within the travel industry or airline customer service sectors. - Proven expertise in voice process operations and direct customer support. - Exceptional verbal communication skills capable of conveying information clearly and professionally. - Demonstrated ...

... complex issues and gather feedback for service improvement. Requirements Requirements: - Proven experience in a customer support environment specifically within voice processes or inbound calling centers. - Exceptional verbal communication skills with the ability to articulate information clearly and professionally. - Demonstrated ...

Technical Support Executive – Voice Summary We are seeking a dedicated Technical Support Executive to serve as the primary point of contact for our international clients via voice and chat channels. In this vital role, you will be responsible for diagnosing semi-technical issues, resolving customer queries efficiently, ...

... meet client and customer satisfaction goals. Primary Job Responsibilities Greetings from Foundever!! Foundever is hiring for International Technical Support Voice Process. Job Details: 1. Age: 18 years to 35 years 2. Minimum Qualification Intermediate (or +2 equivalent). 3. Maximum Qualification Graduates (Undergrads can ...