... Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support. We are passionate about developing our people, through career development and progression supportive and engaged line management technical and therapeutic ...
... Able to provide knowledge transfer from certain technology areas towards 2nd level technical support. Roles & Responsibilities: Deliver 3rd level technical support in compliance with customer SLAs Daily Compute operations (Events/Incidents/SR/CR/RCA ..) following ITIL processes Server installation, maintenance, monitoring, ...
... The position utilizes one-on-one consultancy with end-users. The employee in this position also assists corporate IT in the maintenance and testing of network servers and associated equipment. The Senior Technical Support Specialist is also looked as a mentor to the Technical Support Specialists in the IT group and will offer ...
Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports Perform research, systems analysis and design and makes recommendations ...
... and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale. The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within our client for specified software and SaaS ...
... and effective post-sales service capability across India to support customer demand and enable consistent service delivery. Establish and expand local service support networks across key states and locations in line with business requirements. Develop and implement support standards and processes to improve service effectiveness ...
Project Support Coordinator Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience 1 year(s) 1 year(s) Apply By Not Provided Posted 2 weeks ago Job Be an early applicant About the job About ACA Group ACA Group is recognized as the leading governance, risk, and compliance (GRC) advisor ...
... contact for customer support inquiries via email, chat, or phone Document recurring issues and user feedback to help inform product improvements Maintain detailed support records and contribute to the knowledge base and FAQs Identify support trends and suggest proactive solutions or workarounds Provide product training and onboarding ...
... the trends for product support. Striving for continuous improvement to efficiently achieve set goals and KPAs. Requirements Required 4 to 6 years of product support, software support, customer support, and technical support experience or any experience relevant to these skills. Strong analytical skills for troubleshooting ...
... salary Competitive salary Experience 3 year(s) 3 year(s) Apply By Not Provided Posted today Job Be an early applicant About the job Job Description Email System Support Administrator 1. Position Overview We are looking for an experienced Linux & Email System Support Engineer to provide onsite support and maintenance for the ...
Customer Support Executive A global consumer brand scaling its India customer care team for its fast-growing D2C line Location: Remote (India) Shoppers across multiple markets buy this consumer brand's products every week, and it has partnered with Flexiple to grow its India customer care bench as order volumes rise. Flexiple ...
... grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Pre Sales and Deal Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Skill Skill Type Pre Sales and Deal Support Strong experience in pre‑sales (RFX), solution architecture ...
... understand their challenges and needs. Draw on your own experience to connect, guide and help them navigate their options . Stay connected with candidates and support them as they consider their next steps. Connect suitable candidates with a Cochlear representative in their city for further guidance and support. We're especially ...
... accounts, proactively identifying and resolving operational gaps before they affect the client Coordinate day-to-day activities across internal teams — including Engineering ( Tier 3 R&D), Tech Services (Tier 2), IT (Infrastructure), Product Development, Implementation Team, Customer Success and Product Support — to ensure seamless, ...
Software Development Engineers (SDEs) are the creative minds developing the software applications that make life easier for customers. Responsible for the entire development and support process for a software programme. Take a business problem and come up with the technical strategy (push vs pull etc, real time vs batches, ...
... into intuitive and consistent user experiences. - Document UI architecture, design patterns, reusable components, user workflows, governance experiences, and engineering best practices to enable scalable development and consistent customer experiences. You Have: - Bachelor's degree in Computer Science, Software Engineering, ...
The role is seeking a Senior PostgreSQL Database Engineer / Application DBA with deep expertise in PostgreSQL administration, performance tuning, automation, and database engineering. Oracle knowledge remains important to support the existing estate and enable migration activities; however, PostgreSQL is the primary strategic ...
... on test results, defects, and quality metrics using tools such as Azure DevOps or JIRA, ensuring complete defect follow-through and transparency. Mentor and support junior QA engineers, promoting best practices in software testing, quality assurance, and fostering a culture of continuous learning and improvement. Key Skills ...
... testing, and business teams for issue resolution.- Provide technical support during SIT and UAT, including defect analysis, fixes, retesting, and deployment support.- Support releases, deployments, production changes, and post-deployment validation.- Maintain technical documentation, support procedures, and troubleshooting ...
... hours via email, chat, ticketing system, and/or calls Troubleshoot and resolve technical issues raised by clients in a timely manner Log, track, and prioritize support tickets based on severity and impact Escalate complex or unresolved issues to the appropriate internal teams (engineering, product, etc.) Follow up with clients ...