... and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. About Payoneer Workforce Management (WFM) Payoneer Workforce Management (WFM) is Payoneer's global workforce solutions business, helping companies hire, onboard, pay, and manage talent anywhere in the ...
India, Gurugram
View vacancy8500 - 25k
... provided - Identifying additional solution opportunities and providing information to account team Have you got what it takes? - Deep and broad understanding of the WFM, Quality and Analytics solutions (NICE WFM, Nexidia and QC are a plus); exposure to AI applications within the WFM and Quality & Analytics domains is advantageous ...
- Remote
- Hybrid
- On-site
- Full-time
... and developing the team, monitoring performance, ensuring operational coverage, driving process compliance, and partnering closely with COE Operations and other WFM functions to identify risks and implement scalable solutions. The role requires a strong combination of people leadership, workforce management expertise, analytical ...
India, Rāniganj
View vacancy$3200 USD
... workforce management platform. It enables businesses to maximize labor efficiency and employee engagement simultaneously. The award-winning, AI-driven Legion WFM platform is intelligent, automated, and employee-centric. It’s proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, ...
$3200 USD
... intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our ...
$3200 USD
... intelligent automation powered by Legion's Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and is designed to handle the complexity of modern businesses and meet the needs of today's hourly employees. Our ...
India, Bengaluru
View vacancyDesignation- Workforce Management (WFM) Real Time Analyst (RTA) Week Offs- Roster Based Shift Timings- Rotational, with emphasis towards afternoon / night shift Work from Home/Office- Work from Home Remuneration- As per company policy SUMMARY: The WFM RTA is responsible for monitoring key / critical queues in real time ...
India, Gurugram
View vacancy2500
... onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit. Role Summary We are looking for a Senior Associate – Global Expansion to support the company's global growth ...
India, Gurugram
View vacancy... helps leaders understand service performance, workforce efficiency, forecast accuracy, adherence, productivity, and operational risk. This role supports recurring WFM reporting, service performance reporting, agent-level reporting, report quality assurance, data presentation, and continuous improvement insights. It partners ...
India, Chennai
View vacancy... Leadership :- Own selection, architecture, and lifecycle of Cloud Contact Center platforms, including tenant design, integrations, identity, recording, analytics, WFM/WEM (as applicable), and regulatory controls.- Ensure voice quality and service continuity through capacity planning, geo-redundancy, incident response, change ...
$30 USD
... improvements - Good understanding and working knowledge of SD solution/staffing models like SD calculator, Cost model, staffing/scheduling tools like erlang-c or any WFM related tools. - Knowledge & experience driving service improvement projects related to quality like CSAT, First Call resolution, shift left from Level 2 to Level ...