... technology mirrors our people - Smart, Innovative & Forward Thinking To maintain a competitive advantage as we grow, we are currently looking for a new 'Technical Support Engineer' Job purpose: To deliver effective technical support for POS solutions by diagnosing and resolving issues, monitoring system performance, managing ...
... issue descriptions, resolutions, and follow-up actions. Carry out all activities in accordance with company protocols and regulatory requirements. Technical Support to Sales team as and when required: Provide technical support to the Sales team during quotation and tender phases by proposing cost-effective solutions that ...
... on-call rotation and provide after-hours support as needed. Region (Website): Overall 3+ years of experience with 1–2 years of relevant experience in technical support or customer-facing troubleshooting roles. Experience supporting software products. Exposure to Wireshark/Tcpdump for protocol-level analysis. Basic understanding ...
... in English and Hindi (Hindi-speaking candidates preferred) - Basic computer proficiency (MS Office, email, CRM tools) - Experience with B2B or SaaS customer support Familiarity with support ticketing systems (e.g., Previous experience in remote/virtual support roles Customer handling and support experience Basic computer ...
... for - Identify recurring issues and drive permanent fixes (root cause analysis, preventative improvements) - Contribute to IT documentation and runbooks so processes are repeatable and not person-dependent - Liaise with the UK IT team and IT Director on projects, procurement, and escalations - Support office moves and ...
Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports Perform research, systems analysis and design and makes recommendations ...
... contact for customer support inquiries via email, chat, or phone Document recurring issues and user feedback to help inform product improvements Maintain detailed support records and contribute to the knowledge base and FAQs Identify support trends and suggest proactive solutions or workarounds Provide product training and onboarding ...
Customer Support Executive A global consumer brand scaling its India customer care team for its fast-growing D2C line Location: Remote (India) Shoppers across multiple markets buy this consumer brand's products every week, and it has partnered with Flexiple to grow its India customer care bench as order volumes rise. Flexiple ...
... standards. Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate escalations, SLA tracking, and quality audits within support workflows. Provide structured ...
... Days MaximumWork Location : Bangalore / Hyderabad / Chennai / Vizag Employment Type : Consultant / FreelancerWorking Mode : WFO / Remote (Should be ready to support 8 hours per day and flexible with shift timings)Skills Required :Responsibilities :- Provide data reporting functions to the business and technical community ...
... Days MaximumWork Location : Bangalore / Hyderabad / Chennai / Vizag Employment Type : Consultant / FreelancerWorking Mode : WFO / Remote (Should be ready to support 8 hours per day and flexible with shift timings)Skills Required :Responsibilities :- Provide data reporting functions to the business and technical community ...
... are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges. You have affinity with API troubleshooting, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript ...
... remote support. Answer inbound customer calls, diagnose the issue over the phone, and set the Book onsite visits into technician calendars and schedule remote support sessions - Deliver remote support to residential and business customers using remote access tools - Set up and troubleshoot email — IMAP, POP3, Microsoft Exchange ...
Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution. Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data ...
Cedar Crest Home Care, LLC is seeking a dependable and customer-focused Customer Service Representative to support clients and families with inquiries, scheduling, and general assistance. This is a remote opportunity with paid training and opportunities for professional growth. Respond to client and customer inquiries by ...
... including starters, leavers, salary and contractual changes, and absence/holiday data. Support onboarding and offboarding administration. Finance & Accounts Payable Support Process supplier invoices, code them accurately, and enter transactions into Xero, matching against POs and supporting documentation. Chase missing approvals, ...
Payplus Internet Services is hiring for Customer Support Executive Payplus Internet Services is hiring Customer Support Executives for a Pan-India, work-from-home voice process. This part-time opportunity enables candidates to support customers in their preferred Indian regional language while receiving structured training ...