10 Remote freshdesk jobs in India.

... work independently during PST hours (specify exact shift timing if fixed, e.g., 9 AM–6 PM PST) - Comfortable using ticketing/support tools (e.g., Zendesk, Freshdesk, Jira Service Desk ) - Basic understanding of web/software applications, APIs, or relevant technical domain (adjust based on product) - Ability to stay calm ...

... and evaluation. Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). Understanding of how operational data is used to train and evaluate LLMs. Excellent written English ...

... customer support tools - Basic understanding of web applications and common technical issues is a plus - Familiarity with ticketing platforms such as Zendesk, Freshdesk, Intercom, or similar tools is beneficial - Basic knowledge of CRM systems is a plus - Ability to prioritize and manage multiple customer requests - Strong ...

... preferred. Comfortable speaking with customers over the phone. Comfortable using computers, Google Sheets, email, chat tools, and online platforms. Experience with Freshdesk or ZOHO desk similar customer-support toolswill be an advantage. Ability to work independently in a remote environment. Understands the importance of response ...

... remote setting - Previous experience in customer service, administration, or office support - Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk) - Experience with project management tools (Asana, Trello,) - Basic knowledge of bookkeeping or invoicing software (QuickBooks) - Typing speed of 45+ WPM ...

... fast-paced environment. - Strong interpersonal skills and a customer-first mindset. Preferred Qualifications Experience using CRM tools such as Salesforce, Zendesk, Freshdesk, or HubSpot. Experience in BPO, SaaS, e-commerce, or technical support. Multilingual communication skills are an advantage. Key Skills Customer Service Active ...

... customer service, support, or a contact-centre role - Clear, friendly written and spoken English - A reliable remote-work setup and comfort with support tools Experience supporting global or US customers Familiarity with helpdesk tools such as Zendesk or Freshdesk Remote-friendly, pan-India hiring with long-term placement

... Home Experience: - 1 – 3 yrs. of experience in customer support, tele-calling, or a BPO environment - Prior experience with CRM or ticketing tools (Zendesk, Freshdesk, etc.) is an added advantage - Good verbal and written communication skills in English and Hindi/regional language - Basic computer proficiency, typing speed, ...

... Networking, or a related field. Good to Have - Certifications: Vendor certifications in Microsoft Intune/Entra, Apple/Android Deployment, or Enterprise Networking (CCNA / Network+) are an advantage. - Ticketing Stack: Experience working with enterprise-grade support platforms (Intercom, Zendesk, Freshdesk, Jira, ServiceNOW).

... (NOT REQUIRED) - Previous experience in customer service, administration, or office support - Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk) - Experience with project management tools (Asana, Trello,) - Basic knowledge of bookkeeping or invoicing software (QuickBooks) - Typing speed of 45+ WPM ...