36 freshdesk jobs in India.

• Full-time

... marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies. Should have good experience with tools like Freshdesk/Zoho Desk, and the ability to handle escalations, returns, delays, and customer dissatisfaction professionally. Strong Customer Service and Customer Support ...

... English + Malayalam, Telugu, Tamil, Kannada, and Hindi) - Familiarity with e-commerce platforms and CRM tools Knowledge of customer support tools like Zoho Desk, Freshdesk, or similar is preferred Strong typing and documentation skills Time management and organizational skills Competitive salary Opportunity to work in a growing ...

• Full-time

... technical support experience or any experience relevant to these skills. Strong analytical skills for troubleshooting and data analysis. Knowledge in Jira/Zendesk/Freshdesk/ZOHO CRM will be an added advantage. Excellent problem-solving abilities. Strong oral and written communication skills. Experience in the software or technology ...

• Remote

... work independently during PST hours (specify exact shift timing if fixed, e.g., 9 AM–6 PM PST) - Comfortable using ticketing/support tools (e.g., Zendesk, Freshdesk, Jira Service Desk ) - Basic understanding of web/software applications, APIs, or relevant technical domain (adjust based on product) - Ability to stay calm ...

• Remote
• Contract

... and evaluation. Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). Understanding of how operational data is used to train and evaluate LLMs. Excellent written English ...

210k

... feel. - Experience building playbooks and customer education programs that actually get used. - Familiarity with support tools such as Intercom, MyOperator, Freshdesk, etc. - Customer-first attitude with a passion for solving problems and turning feedback into brand advocacy. - Own and shape the customer experience at scale

• On-site
• Full-time
• Contract

Rs 5 - 8 lakhs p.a.

... complaint themes. Minimum 5 years in customer support or customer service, including at least 2 years leading a team. - Experience of a ticketing platform such as Freshdesk, Zoho Desk or Zendesk. - Excellent spoken and written Hindi and English. - Background in printing, packaging, e-commerce or B2B services is preferred. - Strong ...

... GCP (Good to have). SQL and Scripting: Ability to read/debug SQL and Python scripts. Monitoring: Azure Monitor, Log Analytics, Datadog, or equivalent tools. Freshdesk, Jira, ServiceNow, or similar. DevOps: Docker, Kubernetes), Git, CI/CD pipelines (Exposure preferred). Design and implement data pipelines using ETL/ELT tools ...

Rs 2 - 5 lakhs p.a.

... CRM platforms. - Strong knowledge of WhatsApp Business API, mobile/web applications, and troubleshooting methodologies. - Experience working with tools like Freshdesk, Zendesk, or similar helpdesk platforms. - Prior experience supporting enterprise clients like Malabar Gold & Diamonds, Tarun Tahiliani, BVC Logistics, or ...

• Remote

... preferred. Comfortable speaking with customers over the phone. Comfortable using computers, Google Sheets, email, chat tools, and online platforms. Experience with Freshdesk or ZOHO desk similar customer-support toolswill be an advantage. Ability to work independently in a remote environment. Understands the importance of response ...

• Full-time

₹100 INR

... platform should do. - able to build a case from data rather than anecdote. - Bonus: exposure to D2C, Shopify, WhatsApp Business Platform, or CRM/CS tooling like Freshdesk, Jira, or Gainsight. - Flexible working hours and a team that optimises for output over attendance. A front-row seat to Indian D2C, the fastest-moving consumer ...

... Demonstrated success implementing AI-driven customer service solutions and automation platforms. - Strong understanding of CRM platforms such as Salesforce, Zendesk, Freshdesk, Intercom, HubSpot, or similar customer engagement technologies. - Experience implementing conversational AI, workflow automation, knowledge management systems, ...

• Full-time

... experience in customer success, CRM, or operations roles, preferably in D2C, e-commerce, or retail. - Hands-on experience with CRM and support tools such as Freshdesk, Zoho, Gorgias, or similar platforms. - Strong analytical mindset with the ability to convert data and feedback into actionable insights. - Excellent communication, ...

• Contract

... enterprise and/or government customers, internationally. Experience with Industrial IoT is a plus. Strong hands-on experience with Gen AI-based product management. JIRA, Freshdesk, Slack, Excel / Sheets, PowerPoint / Slides, Mixpanel). Balsamiq, Figma, Whimsical). Experience with data analytics tools (e. g., Tableau, Power BI).

... - 2–5 years in customer success, inside sales, community or alumni management, or referral marketing - Prior experience in ed tech, upskilling, or career transition programs is a big plus - Familiarity with Freshdesk, Zendesk, HubSpot, Salesforce, or other CRM systems - Experience working in night shifts is preferred.

... technical matters in simple business language. - Demonstrated experience managing escalations and service recovery: turning unhappy customers into loyal ones. - Freshdesk, Zoho Desk, Jira Service Management). - Bachelor's degree in any discipline; Deeper technical exposure — Linux/Windows servers, email deliverability (SPF/DKIM/DMARC), ...

• Remote
• Hybrid
• Full-time

... remote setting - Previous experience in customer service, administration, or office support - Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk) - Experience with project management tools (Asana, Trello,) - Basic knowledge of bookkeeping or invoicing software (QuickBooks) - Typing speed of 45+ WPM ...

... such as retention, churn, activation. - Comfortable working with Excel/Google Sheets and CRM or customer support platforms. - Experience with tools such as Freshdesk, Zendesk, HubSpot, or similar platforms is a plus. - Passion for customer experience, SaaS, technology, and the creator economy. Build meaningful relationships ...

... Product, and other relevant teams to resolve customer issues and improve support processes. CRM Management: Utilize CRM tools such as Salesforce, Zoho Desk, and Freshdesk to log customer interactions, track tickets, and maintain accurate customer data. Time Management: Manage multiple customer queries simultaneously, prioritizing ...

... skills. - Excellent verbal and written communication skills. - Ability to stay calm under pressure and handle difficult situations. - Experience with CRM tools (Freshdesk, Zendesk, Salesforce, etc.) is a plus. - Strong problem-solving and analytical skills. Earn certifications in these skills Who can apply Only those candidates ...