23 genesys jobs in India.

... https://jobeax.com/link/zob34GqFl68Gbrod experience working within a large, global organization. Hands-on understanding of Contact Centre environments. Experience in Genesys CX Migration. Has at least one of the following : - Delivery experience in IVR, CCaaS, Omnichannel Delivery.- Implementing AI use cases for Agent Assist journeys.- ...

... https://jobeax.com/link/zob34GqFl68Gbrod experience working within a large, global organization. Hands-on understanding of Contact Centre environments. Experience in Genesys CX Migration. Has at least one of the following : - Delivery experience in IVR, CCaaS, Omnichannel Delivery.- Implementing AI use cases for Agent Assist journeys.- ...

... REST APIs, and Linux - Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys - Previous experience with outbound contact center products is a plus. Key Skills - Contact Center Outbound - API - Linux - SQL - AWS Shift: Night Shift Work ...

... initiatives.- Demonstrate professionalism while representing the organization to clients and https://jobeax.com/link/9eUdocJ09nIYpYnt Expertise :- Deep expertise in Genesys Cloud CX development.- Experience with Genesys Engage / Cloud / Multi-Cloud platforms.- Strong understanding of Contact Center domain and CCaaS architectures.- ...

Lead Project Manager – CCaaS Transformation / Genesys Migration We are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization. Key Responsibilities Lead end-to-end CCaaS Transformation ...

7k - 8k

... Genesys employee referred you, please apply using the link they shared so we can connect your application to their https://jobeax.com/link/Fhki98HGnBxOu9FU Genesys:- Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.- With agentic AI at its core, Genesys Cloud ...

Lead Project Manager – CCaaS Transformation / Genesys Migration We are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization. Key Responsibilities Lead end-to-end CCaaS Transformation ...

• Hybrid

... leadership teams. Experience preparing project status reports, dashboards, RAID logs, decision records, and executive-level updates. Knowledge of SHS & know-how of Genesys Cloud implementation (project methodology), Universal UI will be an added advantage Risk & Issue Management: Ability to identify risks, manage issues, define ...

7k - 8k

... challenges and get notified when relevant opportunities become available. Be the one building what's next - where AI, experience and impact come together. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ ...

• Remote
• Full-time

RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12MONTHS+ RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions. Role: Genesys QA/Tester Start: ASAP Location: Remote – India ...

• Hybrid

... Medicaid, Commercial). - Experience working with healthcare providers, pharma, or pharmacy organizations. - Hands-on experience with CCaaS platforms (Google, Genesys, NICE, Five9, Amazon Connect, etc.). - Demonstrated experience designing AI-powered virtual agents and agent assist solutions. - Strong understanding of healthcare ...

• Hybrid
• Full-time

... communication skills. Strong conflict resolution and de-escalation abilities. Proficiency with CRM software and telephony systems (e.g., Zendesk, Salesforce, Genesys, Zoho or similar). Proficiency in Microsoft Excel for data analysis, reporting, and performance tracking (Pivot Tables, dashboards, data summaries). Proficiency ...

• Full-time

... related field is preferred. Minimum two years of experience in a workforce management or contact centre operations role. Proficiency in WFM software (such as Genesys , NICE, RingCentral, or Aspect) and a strong knowledge of Microsoft Office, especially Excel and PowerPoint. Strong data analysis and reporting skills, with ...

... information necessary to collate into the initial requirements which is required for the design & pricing phase. He should have good understanding on Amazon Connect, Genesys Cloud & NICE CX1 Cloud as well as he should have cloud certification. He should be aware about Voice solutions. Provide clarifications and responses for voice ...

• Full-time

... solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations, CISCO IP Phone, Genesys Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Lead, ...

1k

... (ROC) organization. Operating as the "Enterprise Brain" of our 1,000-agent, 24/7 global travel operation, we rely on an advanced technology stack—including Genesys Cloud, Snowflake data lakes, ThoughtSpot, and AI-driven analytics—to automate administrative tasks and empower our human talent. we engineer outcomes to guarantee ...

• Remote
• Hybrid
• On-site

... (Sapiens IDITSuite, Sapiens Coresuite for L&P, Sapiens Reinsurance) or equivalent core applications including but not limited to Guidewire, Duckcreek, Policy400, Genesys, Ebao Tech - Fluency across core insurance processes, configuration, and architecture. - Ability to consider cross-product impacts including Digital and Reinsurance ...

... communication platforms - Experience working with contact center solutions such as any of these: - Cisco UCCE - Amazon Connect - NICE InContact - Twilio - Avaya - Genesys - Five9 or similar platforms Understanding on Contact Center Components - Dialers - ACD - IVR - CTI - Campaign Management - Agent Desktop Integrations Technical ...

• Remote
• Hybrid
• On-site

$4 USD

... customer value, growth, margin, operational efficiency and enterprise resilience outcomes. Technology & AI Transformation Set CRM and CCaaS platform strategy (Genesys, NICE, Salesforce Service Cloud, Five9, Amazon Connect). Shape knowledge and case management (ServiceNow, Zendesk). ai, Dialogflow) — intent detection, content ...

... along with good knowledge of Linux, RDBMS and real-time communication https://jobeax.com/link/Hp2iGVRxeD4GtXIT working with contact center platforms such as Genesys, Cisco or similar will be a strong https://jobeax.com/link/VICSBow5WCE3j7lz Responsibilities : - Design, develop, test and deploy backend services and APIs ...