9 Remote Full-time ticketing jobs in Pune, India.

Respond to and document incoming support requests via phone, email, or ticketing system. - Troubleshoot and resolve basic hardware, software, network and user access related issues. - Escalate complex problems to higher-level support as needed. - Guide users through step-by-step solutions and provide clear instructions. ...

... thrives working across time zones. WHAT YOU'LL DO: End-User Support & Service Desk - Own the IT support queue: triage, prioritize, and resolve tickets in our ticketing system (Linear), and route Slack requests into a single tracked intake - Provide Level 1/Level 2 support for macOS, Windows, Google Workspace (Gmail, Calendar, ...

... Research and troubleshoot problems - Maintain system configurations and documentation - Track and resolve customer incidents and requests through the clients ticketing tool - Troubleshoot and resolve hardware and software issues for Windows devices - Backup restoration and migration of user data - Smart Hands support with ...

... Connection Manager/RDC, Office) - Proficient in building simple to intermediate SQL queries for application data validation. - Service Now case management/ticketing experience - Intrapersonal skills when dealing with a large client base - Exceptional verbal and written communication - Excellent work ethic and self-motivating ...

... coordinating independently with local vendors and remote internal teams - Fluent with workplace tools and AI platforms (e.g., Slack, Rippling, spreadsheets, ticketing/HRIS systems) - Able to maintain professionalism and composure in a fast-paced environment with competing priorities This role requires being onsite at the ...

... Strong understanding of retail environments and performance-based metrics - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) - Working knowledge of ticketing systems (Service Now, Service Channel) - Postgraduate degree or equivalent experience in Business, Supply Chain, Retail Management, Accounting or a related ...

... knack for the following skills: Communication: - Deliver excellent customer support to players. - Investigate and resolve player inquiries promptly through ticketing, email, or chat. - Assist internal teams with project-related requests, ensuring smooth collaboration. - Play a crucial role in gathering and delivering player ...

... knack for the following skills: Communication: - Deliver excellent customer support to players. - Investigate and resolve player inquiries promptly through ticketing, email, or chat. - Assist internal teams with project-related requests, ensuring smooth collaboration. - Play a crucial role in gathering and delivering player ...

... clear incident notes) - Strong communication skills and customer-first mindset; able to coordinate across time zones with remote teams - Comfort working with ticketing systems and maintaining operational discipline (updates, timelines, documentation) - Strong working knowledge of macOS and Windows troubleshooting and support ...