... include root cause analysis, knowledge base development, and full lifecycle management of IT equipment. Independently resolve cases escalated from the Service Desk with minimal supervision. Perform advanced troubleshooting, collect diagnostic data, and escalate major incidents to engineering teams when necessary. Develop ...
... customers in order to grow the account on behalf of the company. Education And Experience ~ 2 years experience in the sales and marketing, guest services, front desk, or related professional area. 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related ...
... and controlled changes across Citrix Virtual Apps and Desktops and Citrix Cloud environments. Act as an advanced L2/L3 escalation resource for issues involving desktop and application launches, session disconnects, latency, printing, audio/video, authentication, user profiles, policies, and virtual desktop availability. Administer ...
... account management, and MFA. Experience using ITSM ticketing tools such as ServiceNow & Jira Experience with remote support tools (SCCM remote assistant, Remote Desktop, etc.). Additional Skills: Advanced knowledge of Windows Desktop Operating Systems Thorough understanding of networking concepts like DNS, DHCP, Active Directory ...
... of the ITSC Team by providing technical support over the phone, remotely and occasionally in person, and maintaining the smooth operation of Stantec. Service Desk Analysts are under the management of the Team Lead, Service Desk Primary responsibility is prompt, courteous customer support and service - respond professionally ...
... cross-platform endpoint management and support across macOS, Windows, and Linux environments. - Work closely with global IT teams, security teams, and service desk to ensure consistent architecture and service delivery. - Design and implement device compliance and security policies aligned with enterprise standards. - Create ...
... cross-platform endpoint management and support across macOS, Windows, and Linux environments. - Work closely with global IT teams, security teams, and service desk to ensure consistent architecture and service delivery. - Design and implement device compliance and security policies aligned with enterprise standards. - Create ...
... misconfigurations, and unauthorized access. Leadership & Global Enablement - Act as the security subject matter expert and internal escalation point for the IT Service Desk team located in India, along with the broader global company teams. - Train and upskill global teams on how to perform "Tier 1" security triage (e.g., investigating ...