... requirements gathering, solution design, technical discussions, and effort estimation.- Prepare technical documentation, deployment guides, process documentation, and support documents.- Collaborate with business users, QA teams, developers, and other stakeholders throughout the SDLC.- Monitor bot execution and resolve production ...
... key insights from complex analysis in business terms to both internal and external parties Bachelor's Degree If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
... - Managing and responding to calls and emails - Following up on customer communications - Resolving and documenting customer issues across billing, product support, and account satisfaction - Handling technical and non-technical inquiries with urgency - Managing and supporting a set of named accounts What You Need - 2+ ...
... ecosystem across health, wealth, wellbeing, navigation, and absence management. With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities u2013 all within ...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India. As a Technical Support Engineer, you’ll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative ...
... Firmware (Automotive IBS) is responsible for the design, development, testing, and maintenance of embedded firmware for 12V Intelligent Battery Sensor (IBS) applications. The role focuses on battery monitoring, state estimation (SOC/SOH), low-level driver development, automotive communication protocols, and firmware validation ...
... Support Consultant at ITC Infotech Location: Mumbai Experience Required: 3-5 Years Job Type: Full-Time Notice period: Immediate to 30 days only. Job Description: Support Consultant – Mumbai Location Role: L1.5 Support Consultant Responsibilities Provide first-level technical support and troubleshooting for applications built ...
Key Responsibilities Provide customer support through inbound and outbound voice calls. - Understand customer concerns and provide appropriate resolutions. - Troubleshoot basic technical issues related to products and services. - Ensure First Call Resolution (FCR) wherever possible. - Maintain high levels of customer ...
... market feedback Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform Provide Reactive support for existing customers if/when questions/issues in their existing application arise Requirements: Educational background in Business, Finance, Accounting, Computer ...
... endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. ...
... of customer service, ensuring user satisfaction with timely resolution and clear communication. Experience: 1-4 years of experience in a service desk or IT support role. Basic understanding of operating systems (Windows, Mac OS), common software applications (Microsoft Office, email clients), and hardware components. Ability ...
... leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's. We are looking to onboard a proactive and motivated L1 WAN Support Engineer to support our client's global network operations. The ideal candidate should have a foundational understanding of networking concepts , hands-on experience ...
We are looking for an Android Developer with 3 years of proven experience in development and maintenance of applications aimed at a vast number of diverse Android devices. This Android app developer will work with our team of talented engineers to design and build the next generation of ourmobile applications. Your primary ...
... pipelines using Azure DevOps (preferred) - Implement automation scripts and streamline deployment processes - Utilize monitoring tools such as Azure Monitor and Application Insights to ensure application reliability and performance - Optimize application performance, troubleshoot issues, and ensure smooth production operations ...
Job Summary :We are seeking an experienced CRM + Microsoft Power Platform Developer to design, develop, customize, and support enterprise applications built on Microsoft Dynamics 365 CRM and the Microsoft Power Platform. The ideal candidate should have strong technical expertise in Dynamics 365 customization, Power Apps, ...
... repeatable transformation programs. About the role: We are seeking an experienced and hands-on Senior Application QA to join our growing Quality Engineering team supporting a major UK Financial Services client. This role is responsible for ensuring the quality of enterprise applications developed using the Appian platform through ...
... compute utilization. Build RAG pipelines and agentic workflows using failure logs, vector stores, test metadata, and LLM APIs to automate root-cause analysis and developer triage. Define platform metrics such as time-to-signal and pass/flake rates, and operate services end to end for long-term stability. Collaborate with platform ...
The Franchise Support Manager drives regional business growth, ensures brand compliance, and assists franchise partners in achieving student admission targets. They bridge the gap between corporate goals and local centers, overseeing daily operations, faculty training, and marketing initiatives. Business Growth: Drive regional ...
... hardware, software, and networking issues Troubleshoot desktop, laptop, and printer-related problems Install, configure, and maintain operating systems and applications Support and troubleshoot Microsoft Outlook and other MS Office applications Respond to IT support tickets in a timely and professional manner Coordinate ...