Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.
The IT Support Specialist provides advanced technical assistance and support for hardware, software, and complex IT issues across multiple technology domains. This role manages escalated service requests, performs in-depth troubleshooting, and collaborates closely with IT engineering teams to resolve persistent infrastructure problems. Responsibilities include root cause analysis, knowledge base development, and full lifecycle management of IT equipment.
Independently resolve cases escalated from the Service Desk with minimal supervision.
Perform advanced troubleshooting, collect diagnostic data, and escalate major incidents to engineering teams when necessary.
Develop and document Root Cause Analysis (RCA) for significant incidents.
Manage imaging, inventory, distribution, and recovery of IT equipment.
Provide on-site 'hot-hands' support for IT engineering teams.
Ensure compliance with IT standards and contribute to process improvements
Bachelor's degree preferred (or equivalent practical experience).

Work Experience

2–4 years of relevant IT support experience preferred.
Prior Service Desk experience (0–2 years) is an advantage.

Security+ and ITIL Foundations certifications preferred.
CCNA, Microsoft) are a plus
Strong expertise in Microsoft operating systems and Office suite.
Intermediate knowledge of networking principles.
Working knowledge of Mac OS and Linux environments.
Basic understanding of cybersecurity practices.
Excellent communication and customer service skills.
Standard workweek with rotating multi-shift schedules, including night shifts.
Mandatory on-site work at designated offices.
Remote work is not applicable for this role.
Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
Competitive salary & performance bonuses
Flexible Work Environment (Remote/Hybrid Options)
Professional development and certification reimbursement
Comprehensive health, retirement, and wellness benefits.
All in to Win' bonus Program
No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age;

IT Support Specialist 1st Line Support Remote

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