1 year(s) 1 year(s) Apply By 11 Oct' 26 Posted today Job Be an early applicant About the job Key Responsibilities:
Welcome guests warmly and provide professional check-in and check-out assistance.
Handle reservations, walk-ins, extensions, cancellations, and room changes.
Verify guest details and ensure accurate booking and payment records.
Explain apartment facilities, hotel services, house rules, Wi-Fi, parking, breakfast, and laundry services.
Respond to guest requests promptly through phone, WhatsApp, and in-person communication.
Coordinate with housekeeping and maintenance for room readiness, cleaning, repairs, and guest requests.
Maintain accurate room status and update the PMS regularly.
Manage and track room keys and ensure proper key handover and collection.
Handle guest complaints professionally and coordinate quick resolutions.
Follow up with guests during their stay to ensure a smooth experience.
Collect payments, deposits, and outstanding amounts as per company policy.
Maintain proper records of daily collections, expenses, and front-desk transactions.
Coordinate with OTA bookings such as https://jobeax.com/link/JlXYiB7d5OmofGlA, MMT, Airbnb, and other channels.
Assist guests with local information, directions, transportation, and nearby recommendations.
Conduct proper shift handovers and communicate pending tasks to the next shift.
Maintain front desk cleanliness, presentation, and professional standards.
Support guest feedback and review collection after checkout.
Follow Buteak's standards for guest service, cleanliness, security, and hospitality.
Report maintenance issues, guest incidents, and operational concerns to the manager.
Ensure all front-desk procedures and hotel policies are followed consistently. Skill(s) required
Effective Communication English Proficiency (Spoken) Interpersonal skills MS-Excel Earn certifications in these skills Who can apply Only those candidates can apply who: 1. have minimum 1 years of experience Other requirements
Good communication and interpersonal skills.
Guest-friendly and service-oriented personality.
Basic knowledge of computers, PMS, and MS Office.
Comfortable handling calls, WhatsApp, and online bookings.
Ability to handle guest complaints calmly and professionally.
Good coordination with housekeeping and maintenance teams.
Presentable, punctual, and well-groomed.
Basic English communication is required; Hindi/Kannada is an advantage.
Comfortable working in rotational shifts, including night shifts.
Prior hotel, serviced apartment, or hospitality experience is preferred.
Ability to multitask and work independently.
Strong attention to detail and responsibility for guest experience.
Salary Probation: Duration: Salary during probation: After probation: Annual CTC: ₹ 3,20,000 - 4,20,000 /year Number of openings 1 About SHOORA RETAIL PRIVATE LIMITED Buteak Suites is a growing boutique hospitality brand in Bengaluru, offering comfortable, modern stays with the warmth and convenience of a home. Our vision is to create a "Home Away From Home" experience for every guest while delivering professional hospitality and personalized service. We currently operate properties across BTM Layout, Koramangala, and HSR Layout, with plans to expand into more locations. At Buteak Suites, interns get hands-on exposure to the real-world hospitality industry. Depending on their role, they can work across Front Office & Guest Relations, Hotel Operations, Reservations, Sales & Business Development, Revenue Management, Digital Marketing, OTA Management, Customer Experience, and Housekeeping Operations. As a growing brand, we encourage interns to take ownership, work on real projects, interact with guests, learn from our team, and contribute ideas that directly support the growth of the business. Activity on Internshala Hiring since September 2026 2 opportunities posted Additional Questions Sign up to continue Candidate sign up Sign up/ Login with Google Sign up with Email
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