Job Title: Customer Support Executive – Email & Chat Process (Centrica) Company Name: WNS Global Services Location: Thane Industry: BPO / KPO / Customer Support Job Type: Full-Time
Key Responsibilities: Handle customer interactions via email and chat support Resolve customer queries and concerns in a timely and professional manner Ensure customer satisfaction through effective communication Follow process guidelines and quality standards Maintain accurate records of customer interactions
Eligibility Criteria: Education: Graduate or HSC Pass Experience: Min 1yr of exp in Customer service experience preferred
Skills: Good communication skills in English (written & verbal) Basic computer knowledge Willingness to work in UK rotational shifts Comfortable with 2 rotational week-offs Ready to work from Thane location
Work Schedule: Shift: UK Rotational Shifts Week Offs: 2 Rotational Week Offs
About WNS: WNS Global Services is a leading global business process management company delivering excellence in customer experience across industries.
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