Vacancy description
CyberArk
India, Rāniganj
Customer Management Operations | Senior Manager in Rāniganj, India is listed on Jobeax. Browse 30,000+ vacancies available.
About CyberArk :
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
CyberArk customer Support Team provides specialist technical support for the company's worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Identity Management solutions. They resolve the customer's technical problems by interacting with them via web, phone, and email. CyberArk as a market leader, with global presence, has such teams across the globe, working together to provide full coverage, and excellent enterprise level support.
Reporting to the Senior Director - Customer Support, the Customer Support Manager will manage and lead the local Enterprise Support Engineers team, as well as managing the day-to-day operation. The Customer Support Manager is part of the Customer Support Leadership, responsible for the direction of product specialist support in CyberArk.
Lead, manage, mentor, and ensure development of the local Customer Support team
Be responsible for support provided to all of CyberArk's global customers, by local team members, global teams, and other departments
Builds and fine tune processes in alignment with daily operations
Define, and measure team KPI's, tracking team performance and drive continuous improvement
Participate in the definition, planning, and execution of the team roadmap according to CyberArk's strategic targets. Includes defining processes, procedures, guidelines, and tools to improve the team's productivity, quality, wellbeing, and success
Seeks to understand the strategic planning process and how his/her work relates to the business overall.
15+ years' experience in Technical Support or a similar technical team
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