Binary Semantics Limited
Head of Customer Success Management (Hybrid Working)
- Hybrid
Rs 10 - 13.5 lakhs p.a.
... Insurtech, Taxtech, AI, IoT and Logistics domains. Define and monitor key customer success metrics (NPS, CSAT, retention rates, etc. Optimize customer support frameworks, including L1, L2, and L3 technical support. Collaborate with sales and product teams to align customer needs with product roadmaps Present our software solutions ...
India, Gurugram