Gratitude Inc
434131 Quality Analyst - Advance_A_Kolkata
- Full-time
Rs 9 lakh p.a.
... experience, resolution accuracy, process adherence, compliance, empathy, de-escalation, retention conversations, and billing-related interactions. The Quality Analyst will be responsible for call monitoring, quality evaluations, calibration, root-cause analysis, reporting, compliance checks, and providing structured feedback ...
Calcutta, भारत