... middleware. - Experience with complex data models, large-scale implementations, or multi-system landscapes. - Background in contact center operations, customer service, or support technology platforms. - Experience gathering and documenting requirements for AI-driven features or services, such as predictive routing, intelligent ...
... middleware. - Experience with complex data models, large-scale implementations, or multi-system landscapes. - Background in contact center operations, customer service, or support technology platforms. - Experience gathering and documenting requirements for AI-driven features or services, such as predictive routing, intelligent ...
... middleware. - Experience with complex data models, large-scale implementations, or multi-system landscapes. - Background in contact center operations, customer service, or support technology platforms. - Experience gathering and documenting requirements for AI-driven features or services, such as predictive routing, intelligent ...
Cedar Crest Home Care, LLC is seeking a dependable and customer-focused Customer Service Representative to support clients and families with inquiries, scheduling, and general assistance. This is a remote opportunity with paid training and opportunities for professional growth. Respond to client and customer inquiries by ...
... provides advanced technical assistance and support for hardware, software, and complex IT issues across multiple technology domains. This role manages escalated service requests, performs in-depth troubleshooting, and collaborates closely with IT engineering teams to resolve persistent infrastructure problems. Responsibilities ...
... and quality audits within support workflows. Provide structured annotations and datasets to improve LLM training and evaluation. Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, ...
... create supporting regional business plans/initiatives to support the regional/global plan Develop business plans, implement key deliverables, and measure results Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology and Communication indicators Assist with regional budgets and financials (includes ...
... focuses on improving accuracy, consistency, productivity, and process control while providing strong technical expertise, application support, and responsive service. Role Description This is a full-time remote role for a Field Technical Support Engineer. The Field Technical Support Engineer will provide on-site and remote ...
... technicians. - Escalate critical issues to engineering teams with proper documentation. - Perform and manage battery pack rework activities - Support Design for Service (DFS) activities by providing field feedback, improving serviceability, and driving design improvements for EV systems. The ideal candidate requires - Diploma ...
... to appropriate support teams, ensuring complete documentation and effective coordination until resolution. - Maintain accurate records in ITSM tools (e.g., ServiceNow, Remedy, Jira), create knowledge articles, and ensure compliance with ITIL processes and organizational standards. - Drive continuous service improvement ...
... https://jobeax.com/link/Iz0FqSyOgCcbJYCP primary focus will be on reusable data modelling standards, solution architecture patterns, and semantic engineering frameworks that enable self-service analytics, modern data engineering, and Databricks Genie conversational https://jobeax.com/link/80R4u3Mod2ymK61H will also guide delivery teams in adopting ...
... and resource requirements. - Lead initiatives through planning, execution, monitoring, and delivery. - Coordinate and oversee external technology vendors and service providers. - Establish, monitor, and manage vendor deliverables against agreed service-level agreements (SLAs). - Track vendor performance and address issues ...
... years of hands-on experience with the ServiceNow platform. 4+ years of experience as a ServiceNow Technical Architect or Solution Architect. Deep expertise in ServiceNow ITSM, ITOM, and ITAM modules. Strong experience with CMDB architecture, CSDM, Discovery, and Service Mapping. Experience establishing platform governance, ...
... and resource requirements. - Lead initiatives through planning, execution, monitoring, and delivery. - Coordinate and oversee external technology vendors and service providers. - Establish, monitor, and manage vendor deliverables against agreed service-level agreements (SLAs). - Track vendor performance and address issues ...
... ensuring high-quality, timely, and safe resolutions for users. The role combines people leadership, technical troubleshooting, support operations, and AI-enabled service innovation. You will establish service standards, improve workflows and knowledge systems, and use support data to drive measurable operational improvements. ...
... feedback based on real-world travel industry experience. Previous AI experience is not required. Responsibilities - Review travel planning, booking, and customer-service scenarios. - Evaluate AI-generated itineraries, recommendations, and booking responses. - Identify inaccurate, impractical, or incomplete travel information. ...
... customer security offices, using candidate self-reported information as a preliminary screening step. - Translate military experience, including MOS/rate and service history , into relevant role fit. - Build credibility and strong relationships with transitioning service members and veterans. - Partner with hiring managers ...
... activities for all GEO regions, including coordination of hardware returns, shipments, and replacements. Additionally, you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications. Job Roles & Responsibilities: Act as the first point ...
The Payroll Associate position is designed to support our growing client facing Service Operations Team with an array of payroll duties. The payroll associate will process payroll for our growing client base across the country. As a payroll associate, you will enter client data and review employee time-sheets The associate ...
The Payroll Associate position is designed to support our growing client facing Service Operations Team with an array of payroll duties. The payroll associate will process payroll for our growing client base across the country. As a payroll associate, you will enter client data and review employee time-sheets The associate ...