Anovia is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. Provide Level 1 technical support through phone, ...
Description We are looking for a skilled Service Desk Engineer to join our team in India. The ideal candidate will be responsible for providing first-level technical support to our users and ensuring that all IT incidents and requests are addressed promptly. Responsibilities Provide first-line support for IT service requests ...
... potential product/process improvements Ensure SLAs (response time and resolution time) are consistently met Requirements - 2–5 years of experience in a technical support, customer support, or helpdesk role - Strong troubleshooting and problem-solving skills - Excellent verbal and written communication skills - Ability to work ...
... Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. ...
... AnyDesk, RDP). Basic understanding of networking concepts including IP addressing, DNS, LAN/WAN, and Wi-Fi. Qualifications - 1.5 to 3 years of experience in IT Helpdesk / L1 Support / End User Support roles. - Solid understanding of computer hardware, basic networking, and Windows operating systems. - Hands-on experience ...
... healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. As Lead IT & Desktop Support Engineer you will lead the day-to-day IT operation for the Konovo India office in Whitefield, Bengaluru—owning the full in-office technology experience ...
... request calls & requisitions through voice support. - Telephonic support to End Users and coordination with Vendors, Client Problem Management team, and other Support teams. - Provide phone and help desk support for local and off-site users. - Provide network troubleshooting and support, as well as end-user software and hardware ...
... Windows operating systems (Windows XP, 7, 10, and 11). 2. Good understanding of desktop application installation, configuration, and uninstallation. 3. Ability to support users on business applications by following SOPs. 4. Experience in troubleshooting desktop and application issues remotely. 5. Knowledge of disk management, ...
Brief overview of the role Reporting to the Service Desk Lead (APAC), the Service Desk Engineer plays a key role in managing end-user devices, resolving complex technical issues, and supporting Service Desk Analysts. The role emphasizes advanced troubleshooting, automation, asset and configuration management, ITIL-aligned ...
... operations. Bachelor's degree in information technology, Computer Science, or a related field, or equivalent professional experience. - 5–6 years of service desk, IT helpdesk, desktop support, or end-user services experience, including incident troubleshooting, escalation, and 24x7 production support. - Working knowledge ...
... required. 11. Manage the temporary deployment and return of IT assets for meetings, work-from-home, and other business requirements. 12. Collect user feedback on helpdesk support services. 13. Publish critical incident notifications and planned activity notifications to users and management. Skill(s) required Effective Communication ...
... service or support, ideally with a quality focus - Excellent written and spoken English with a warm, clear style - A reliable remote-work setup and comfort with support tools Experience with a consumer, retail, or e-commerce brand Familiarity with helpdesk and CRM tools Exposure to quality monitoring or process documentation ...
... Practical experience with Active Directory, user account management, and MFA. Experience using ITSM ticketing tools such as ServiceNow & Jira Experience with remote support tools (SCCM remote assistant, Remote Desktop, etc.). Additional Skills: Advanced knowledge of Windows Desktop Operating Systems Thorough understanding of networking ...
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The IT Service Desk Analyst (P2) serves as a primary point of contact for end-users seeking technical assistance across software, applications, ...
... and Desktop Administration Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Title: Senior Citrix VDI Support Engineer – Workplace Services Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS/Cloud, Citrix NetScaler ADC and Gateway Microsoft Azure Virtual Desktop, ...
... while providing strong technical expertise, application support, and responsive service. Role Description This is a full-time remote role for a Field Technical Support Engineer. The Field Technical Support Engineer will provide on-site and remote technical support for fluid dispensing and automation systems, including installation, ...
... multiple industries worldwide. The company partners closely with Managed Service Providers (MSPs) to provide proactive NOC services, remote technical staffing, IT support, and help-desk solutions that keep business operations running smoothly. ConcordantOne Tech focuses on cost-effective, transparent, and value-driven services ...
... with business owners on key projects emerging out of Asia Requirements - - Bachelor’s degree in Finance, Economics or Business - 1-3 years experience in Trading/Desk Support/Financial Services/Brokerage - Weekend hours coverage required - Numerical inclination and strong proficiency with spreadsheet applications - Interest ...
... standards and contribute to process improvements Bachelor's degree preferred (or equivalent practical experience). Work Experience - 2–4 years of relevant IT support experience preferred. - Prior Service Desk experience (0–2 years) is an advantage. Security+ and ITIL Foundations certifications preferred. CCNA, Microsoft) ...
Overview: We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, and replacements. Additionally, ...