Itc Infotech India
Service Desk / Remote Support Analyst
- Remote
... prioritize, and categorize incidents and service requests in the ticketing system (e.g., ServiceNow, Jira). Escalation: Escalate unresolved incidents to higher-level support teams, ensuring all relevant information is documented. Remote Troubleshooting: Use remote access tools to diagnose and resolve issues for users across ...
India, Mumbai