TMF Group
Lead - Digital Platform Support
- Remote
- Hybrid
- Full-time
... improvement within the team Operations & Process Management - Own day-to-day support operations: ticket queues, SLA adherence, escalation handling, and turnaround times - Monitor and report on key support metrics (SLA%, CSAT, ticket volume/aging, first-response/resolution times) - Identify recurring issues and drive root-cause ...
Bangalore, भारत