NTT DATA Services
Quality & Performance Analyst
- Remote
- Hybrid
- On-site
$30 USD
... and service levels. Collates and publishes metrics data related to quality management system for specific teams. Responsibilities: - Conducts internal contact audits of Service Desk agents on determined channels on predefined audit criteria and form. - Ensures findings are logged and tracked to closure. - Coordinates with ...
Noida, भारत