... of in-depth analysis with strong analytical skills. Spoken Languages- English, Hindi. Other regional language would be added advantage. Capability to extend technical support to team (both KIL and extended Service providers team) of Engineers & Technicians, Mentor & Train the team, Guide the team members in case of critical ...
... issues. Create and update technical documentation and knowledge base articles. Skills and Qualifications - Bachelor's degree in Computer Science, Information Technology, or related field. - 2-5 years of experience in a Service Desk or technical support role. - Strong knowledge of operating systems (Windows, macOS, Linux) ...
... experience. - Provide technical support and execute troubleshooting tasks effectively. - Analyze customer feedback and problem-solve proactively to improve the support lifecycle. - Maintain a high standard of communication and rapport to build trust with users. - Track and report daily support metrics to ensure consistent ...
... Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. We are seeking a proactive and technically skilled Application Support Analyst to provide application support, maintenance, and continuous ...
Experienced Executive Assistant position to provide senior level managers support, act as a service line SME for administrative tasks and train our remote team. In addition to the standard executive assistant responsibilities, this position needs to provide first level support and issue resolution to managers and remote ...
... stakeholders, anticipate challenges and proactively resolve issues throughout the project lifecycle. - Build strong relationships with vendors and external partners to support efficient and high-quality execution. - Review project outcomes, client feedback and business performance to identify opportunities for continuous improvement. ...
... Information Technology organization, which is core to the health and growth of the firm. It builds, manages, and maintains applications and fundamental data that support Portfolio Management groups in managing risk and PnL. The team develops and supports next-generation in-house risk and analytics tools across risk, analytics, ...
... Focus on customer satisfaction and first-time-resolution. Engage with the technical team to provide faster resolutions to technical issues. Work closely with the technical content team to identify gaps in the help module. Should be willing to work night shifts. Requirements Proven experience in customer service or support, ...
Role Summary : A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-II will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support ...
About the Role In this role, you'll manage back-end infrastructure support and provide advanced second-level support for service requests — covering everything from workstations, servers, and printers to networks and vendor-specific hardware/software. You'll also lead and manage the day-to-day activities of the service ...
Manage inbound and outbound calls, emails, and chat support as per operational requirements. Maintain high levels of customer satisfaction and service quality. Track and update the status of ongoing customer escalations in the CRM system. Benepik provides rewards, loyalty, and payment infrastructure to organizations. Its ...
com/link/jz0k0ciml5FhUkbG Job Title : Customer Service Specialist Role & responsibilities : Handle customer inquiries via phone. Provide detailed information about our products and services. Assist customers in making informed decisions about their insurance needs.
... incidents within SLA.- Perform root cause analysis (RCA) for recurring/systemic issues.- Provide functional and technical troubleshooting for Eagle STAR & PACE.- Support batch processing, job monitoring, and data validation.- Handle escalations and coordinate with development and infrastructure teams.- Support release deployments ...
... operations, driving liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch Roles & Responsibilities: ' Process banking transactions such as deposits, ...
... As Lead IT & Desktop Support Engineer you will lead the day-to-day IT operation for the Konovo India office in Whitefield, Bengaluru—owning the full in-office technology experience end to end (devices, network/Wi‑Fi, meeting rooms/AV, and onsite support) so our Bengaluru team can do their best work without friction. At the ...
... Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support. We are passionate about developing our people, through career development and progression supportive and engaged line management technical and therapeutic ...
... beneficial (Security Groups/RPM/Rsync/Mail/Active Directory/Chef automation/Nagios/repository management/Monitoring) Able to provide knowledge transfer from certain technology areas towards 2nd level technical support. Roles & Responsibilities: Deliver 3rd level technical support in compliance with customer SLAs Daily Compute ...
Job Description: Job Title: SeniorTechnical Support Specialist Job Location: India , (home-based) Job Overview: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes installation, documentation, and testing of computer systems, telecommunications, ...