... healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. As Lead IT & Desktop Support Engineer you will lead the day-to-day IT operation for the Konovo India office in Whitefield, Bengaluru—owning the full in-office technology experience ...
... Practical experience with Active Directory, user account management, and MFA. Experience using ITSM ticketing tools such as ServiceNow & Jira Experience with remote support tools (SCCM remote assistant, Remote Desktop, etc.). Additional Skills: Advanced knowledge of Windows Desktop Operating Systems Thorough understanding ...
... IT policies through training, communication, and documentation. Desktop Support Process Design & 24/7 On-Call Support Planning Design and implement scalable desktop support processes with clearly defined escalation and resolution paths. Establish and maintain a 24/7 on-call support roster ensuring continuous global coverage. ...
Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports Perform research, systems analysis and design and makes recommendations ...
... and Desktop Administration Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Job Title: Senior Citrix VDI Support Engineer – Workplace Services Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS/Cloud, Citrix NetScaler ADC and Gateway Microsoft Azure Virtual Desktop, ...
... disaster recovery experience - Three-year Diploma or Graduate or Postgraduate - Willing to work in dedicated night shift - Work Experience: 6+ years Mode of Work: Remote (Temporary) System Engineer-L3 Design, implement, and manage Windows Desktop OS Windows Server OS infrastructure in multi-site Manage and support Microsoft Exchange ...
... Exposure to cloud environments such as AWS. Experience supporting remote users or remote-access technologies. Familiarity with Citrix Workspace or similar virtual/remote desktop technologies. Experience working with ISP or technology vendor support teams. Previous experience in a structured Service Desk or Technical Support environment. ...
... monitoring and optimization activities by identifying underutilized resources, supporting right-sizing efforts, and providing usage insights. System Administration & Remote Support - Manage users in Windows Terminal Server / Remote Desktop Services (RDS) environments, both onpremises and hosted. - Act as a Remote Administrator for ...
... up on open cases in your queue, escalating timely to management if required. Identify, suggest, and engage actively in possible improvements to procedures. Support ongoing documentation efforts by building knowledge base articles. Requirements: Ability to work independently. Flexibility to work remotely from home and on ...
... from logging and categorization through resolution, closure, and user communication. - Perform root cause analysis for recurring issues, identify trends, and support problem management initiatives to prevent future incidents. - Escalate complex or unresolved issues to appropriate support teams, ensuring complete documentation ...
... technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects. Provide technical support, troubleshooting and issue resolution to our customers via email, telephone, chat or remote web session. Collaborate with peers, escalation points, mentors, ...
... joining the Engineering Operations team as a member of technical staff, focusing on application maintenance and improvement. You will also be called upon to support other Engineering applications, e.g., Position is 8AM-5PM Pacific Time Zone (India Night Shift). fully remote role Participate in global infrastructure & development ...
... between merchants and technical teams to drive timely resolution. Manage POS device setup, configuration, production software deployment, firmware updates, and remote software rollouts across supported POS terminals. Monitor production services, POS performance, and iPing services to identify abnormal behavior, raise alerts, ...
... issue descriptions, resolutions, and follow-up actions. Carry out all activities in accordance with company protocols and regulatory requirements. Technical Support to Sales team as and when required: Provide technical support to the Sales team during quotation and tender phases by proposing cost-effective solutions that ...
... At Allot, you will have the opportunity to grow professionally in a dynamic environment with like-minded people who go the extra mile to succeed. A Technical Support Engineer to remotely support our CSP clients. This is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing ...
The ServiceNow Support Analyst is responsible for providing functional and operational support for the ServiceNow platform, with a focus on IT Service Management (ITSM) and HR Service Delivery (HRSD) modules. The role ensures stable and efficient service delivery, supports business users, manages incidents and requests, ...
... complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. The IT Support Specialist provides advanced technical assistance and support for hardware, software, and complex IT issues across multiple technology domains. This role manages ...
Our partner is looking for a Customer Support Lead based in India. As Customer Support Lead, you will lead and scale a global customer support function in a fully remote, technology-driven environment. You will oversee both AI-powered and human support operations while ensuring high-quality, timely, and safe resolutions ...
... in English and Hindi (Hindi-speaking candidates preferred) - Basic computer proficiency (MS Office, email, CRM tools) - Experience with B2B or SaaS customer support Familiarity with support ticketing systems (e.g., Previous experience in remote/virtual support roles Customer handling and support experience Basic computer ...
... contact for customer support inquiries via email, chat, or phone Document recurring issues and user feedback to help inform product improvements Maintain detailed support records and contribute to the knowledge base and FAQs Identify support trends and suggest proactive solutions or workarounds Provide product training and onboarding ...