Lokal App
Associate Manager - Operations (CS)
- Full-time
... backups, and leave management, with channel-wise staffing (chat, calls, email). - Conduct daily standups and shift handovers to ensure smooth cross-shift operations. - Track and improve agent-level performance: productivity, SLA, accuracy, and quality benchmarks. - Maintain clean documentation for audits, incident tracking, ...
Bangalore, भारत