Mahindra & Mahindra Ltd
Deputy Manager/Manager - Data & Business Analyst
- Data Analytics
... customer care metrics such as Complaint Volumes, TAT, SLA Adherence, Repeat Complaints, CSAT, NPS, and Resolution Effectiveness. - Perform root cause analysis using data and present actionable insights to management. - Support decision-making through predictive and trend analysis. - Ensure data quality, consistency, and integrity ...
Bombay, भारत