... including incident escalation handling. - Maintain proper case documentation and timely follow-ups with customers. - Escalate unresolved or critical issues with supporting technical details. Mandatory Skills: - 3-6 years of technical support experience, preferably with SaaS or cloud-based platforms. - Good experience in Incident ...
ESSENTIALDUTIES AND RESPONSIBILITIES: Answering inbound calls for B2B customers. Dialing outbound calls for lead generation or sales support. Handling chat queries and providing email support. Keeping up to date with product knowledge and industry trends. Resolving customer complaints and ensuring customer ...
Position: L2 Support/Application Support Engineer Experience: 4+ Years No. of Positions: 10 Location: Noida (2 Days Work from Office) Roles & Responsibilities: Job Description Duties & accountabilities Provide second line client-facing technical support for issues escalated by first line support teams. Apply strong technical ...
... with leading brands to deliver integrated marketing solutions driven by creativity, innovation, and business impact. The Account Executive – Hyperlocal will support the execution of dealership and regional marketing campaigns, coordinate with client, vendor, and internal teams, and ensure seamless delivery of hyperlocal ...
... supporting international markets Why Join Laundryheap? - Join one of the fastest-growing global technology and logistics companies. - Work with international teams supporting customers across multiple countries. - Make a meaningful impact by improving customer experiences every day. - Collaborate in a supportive, ownership-driven ...
... prospects. generous, achievable quarterly commission incentives and sociable hours. access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing. Ideally, you'll have some experience of delivering against targets when leading a small, close-knit team. You may ...
... Immediate joiners Solid working experience in Java, Java-EE & microservices development skills. - Solid understanding of the collections frameworks & entire application lifecycle, focusing on coding and debugging. - Write clean code to develop functional web applications/services - web services using REST/JSON and SOAP - ...
... requirements, and organizational policies. - Participate in on-call support rotations and provide production support for mission-critical healthcare applications. - Support healthcare interoperability and integrations involving EMR/EHR systems, laboratory, radiology, pharmacy, billing, and other clinical applications.
... understanding of the global regulatory landscape. Position Summary: The Timecard & Expense Administrator provides essential administrative, data hygiene, and technical support for PMO Project and Resource Managers within Certinia PS Cloud (PSA). This non-billable, non-client-facing role ensures accurate timecard and expense records, ...
Your IT Future, Delivered. Application Support Analyst With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders...
Hybrid work
Work at office
Communicate with customers via phone, email and chat Data entry in various platforms At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills
... data-turn-id-container='request-6979b5d3-259c-8399-a999-8f7c978e5a79-1' data-testid='conversation-turn-46' data-scroll-anchor='false' data-turn='assistant' We are looking for a highly motivated Technical Support Engineer to manage day-to-day operational activities related to Moves, Adds, Changes, and Deletions (MACD) along with production support for enterprise contact ...
... Master / POD Lead to lead a dedicated Vulnerability Remediation POD responsible for reducing Critical and High security vulnerabilities across enterprise applications. This role will drive planning, execution, governance, reporting, and stakeholder coordination for vulnerability remediation activities while ensuring compliance ...
... key insights from complex analysis in business terms to both internal and external parties Bachelor's Degree If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
... ecosystem across health, wealth, wellbeing, navigation, and absence management. With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans, and career growth opportunities u2013 all within ...
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in India. As a Technical Support Engineer, you’ll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative ...
... - Managing and responding to calls and emails - Following up on customer communications - Resolving and documenting customer issues across billing, product support, and account satisfaction - Handling technical and non-technical inquiries with urgency - Managing and supporting a set of named accounts What You Need - 2+ ...
... managers to define acceptance criteria and ensure test coverage across web, API, and mobile applications. Work with various databases and coding programs, including JavaScript, Java, HTML, XML, and JSON. Participate in code reviews, provide QA process improvements, and support continuous integration of testing best practices. ...
... market feedback Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform Provide Reactive support for existing customers if/when questions/issues in their existing application arise Requirements: Educational background in Business, Finance, Accounting, Computer ...