... service, including experience handling challenging situations - Creates and manages capacity and trending reports of system operations. - Good understanding on ITIL practices - Experience on industry leading IT Asset Management tools such as Service Now or Similar ticketing tools - Works with key technical and business stakeholders ...
... stakeholders, anticipate challenges and proactively resolve issues throughout the project lifecycle. - Build strong relationships with vendors and external partners to support efficient and high-quality execution. - Review project outcomes, client feedback and business performance to identify opportunities for continuous improvement. ...
... partnering directly with portfolio managers and traders. At least 5 years of professional experience with Python, Unix/Linux shell scripting, and SQL. Familiarity with DevOps tools and technologies, such as Docker, Kubernetes, Kafka, Maven, and AWS, is preferred. Experience supporting enterprise risk applications in a production ...
... these activities with the help of guidelines to assure efficiency, reliability, and quality. The CSA- II works on problems of diverse scope where analysis of situations requires technical expertise and the use of logical diagnostic skills, including a strong working knowledge of EDI-X12. Roles & Responsibilities: Acts as ...
... Benepik provides rewards, loyalty, and payment infrastructure to organizations. Its unique solutions help businesses drive employee and channel partner engagement. Its fintech offerings include gift cards, prepaid cards, incentive disbursements, and B2B payments. You will have the opportunity to work with a high-performance ...
... Excellent communication and interpersonal skills. Ability to handle high-pressure situations and resolve conflicts effectively. Basic computer skills and familiarity with CRM systems. Strong problem-solving abilities and attention to detail. High School Diploma and Bachelor's degree preferred. Perks and Benefits : - Amazing ...
... customer feedback. Collaborate on AI support acceptance criteria, rollout readiness, and post-launch monitoring. Help define the long-term strategy for a scalable, technology-enabled global customer support organization. The ideal candidate combines strong customer support leadership with technical troubleshooting capabilities, ...
... Hindi (Hindi-speaking candidates preferred) - Basic computer proficiency (MS Office, email, CRM tools) - Experience with B2B or SaaS customer support Familiarity with support ticketing systems (e.g., Previous experience in remote/virtual support roles Customer handling and support experience Basic computer knowledge Ability ...
... environment (70%) and Eagle Star/pace Development (30%).Key Responsibilities :Production Support (L2/L3) :- Monitor, analyze, and resolve production incidents within SLA.- Perform root cause analysis (RCA) for recurring/systemic issues.- Provide functional and technical troubleshooting for Eagle STAR & PACE.- Support batch ...
... liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch Roles & Responsibilities: ' Process banking transactions such as deposits, withdrawals, and payments ...
... soft skills, data management & presentation skills are must. Willingness to travel to critical sites & at times at short notices. Ability of in-depth analysis with strong analytical skills. Spoken Languages- English, Hindi. Other regional language would be added advantage. Capability to extend technical support to team (both ...
... and ultimately for the people who rely on the services we support. We are passionate about developing our people, through career development and progression supportive and engaged line management technical and therapeutic area training peer recognition and total rewards program. . We are committed to building an inclusive ...
Job Description: Job Title: SeniorTechnical Support Specialist Job Location: India , (home-based) Job Overview: This position assists staff with technical support of desktop computers, applications, and related technology. Support includes installation, documentation, and testing of computer systems, telecommunications, ...
... system monitoring utilities to prepare detailed reports on system availability. Maintain and administer system monitoring utilities. Ability to run small projects with minimal supervision. Independently, run technical calls and report to senior management Ability to run large transformation projects, handle multiple priorities ...
... Experience supporting post-sales service delivery, troubleshooting and customer support activities within a technical or operational environment. Strong capability in planning, coordinating and executing multiple workstreams, with sound problem-solving and critical thinking skills. Ability to interpret and apply technical ...
... ComplianceAlpha technology platform, backed by the expertise of former regulators and practitioners and a comprehensive understanding of the global regulatory landscape. Position Summary: The Timecard & Expense Administrator provides essential administrative, data hygiene, and technical support for PMO Project and Resource Managers within ...
... support/email support/chat support for our customers. Analyzing and troubleshooting product issues/bugs and directing the issues to the appropriate internal team within the TAT. Collaborating with the functional, technical support, and IT support teams in working towards resolution of customer support requests. Preparation ...
... Coordination Coordinate with Netcore and other OEM/vendor support teams for troubleshooting and resolution of technical issues. Raise and manage OEM/vendor support tickets and ensure timely closure. Follow up on open tickets and escalate issues wherever required. Coordinate with OEM engineers for: Configuration changes ...