... Handle inbound international calls from US customers. - Provide customer support and resolve queries professionally. - Follow standard customer service and process guidelines. - Maintain high-quality communication during calls. - Accurately document customer interactions. - Meet required quality, productivity and customer-service ...
... (blue badge/FTE) experience 1+ years of performance metrics, process improvement or lean techniques experience If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
... ensure consistent business growth. Monitor branch operations, including credit quality, TAT adherence, and customer satisfaction. Identify and develop local business opportunities, cross-sell banking products, and enhance branch profitability. Coordinate with the credit and operations team for smooth loan processing and ...
... Characters) Frequency Nature (Max 1325 Characters) Internal Regional / Cluster Heads Daily Business planning, target reviews, risk, productivity, and governance discussions. IT Team Weekly / Need-based System issues, process enhancements, user support. Marketing Team Weekly / Fortnightly Local campaigns, lead generation, customer ...
... per branch o Disbursement per branch / per RM o Low performing branch reduction (%) Sales Effective & Customer Acquisition - drive frontline productivity and customer reach o Disbursement per sales officers / BM o Customer Acquisition cost o Conversion ratio - lead to disbursement o Repeat customer ratio o Cross sell / ...
... challengesPractice Emotional Intelligence - Listens to others, stays calm under pressure, and treats everyone with https://jobeax.com/link/0ChDT1VyKhYZ5Vv6 Continuously - Explores opportunities and encourages teams to improve processes and systems for better https://jobeax.com/link/6lFzxs9gPUn9f7QK it - Ensures teams achieve ...
... & Interest Collection - Gold Loans appraisal - Maintain good relationships with clients so that the business can maximize the value of those relationships. - Customer Relationship and Follow-up, Maintenance of important registers and daily reports, Cash Management and accounting. - Customer Relationship and Follow-up, Maintenance ...
Key Result Areas ( Max 1325 Characters) Supporting Actions ( Max 1325 Characters) Achieving sales targets and increasing market share of branch vis a vis industry. Maximising business in allotted territory through distribution channel (IFAs, Banks, PSU and NDs) Empanling and activation of untapped and potential Channel ...
... orders and customized management services. This position is responsible to oversee and manage end-to-end processes and operations within the branch location. Must ensure adherence to all laws and legal regulations, provide excellent customer service, manage on-site staff, optimize productivity, grow the business, monitor ...
... remittances across key international corridors while strengthening customer experience and long-term client relationships. The role brings a strong cross-border focus and involves close partnership with overseas Group offices and International Banking Centres. Success means building sustainable revenue and market share, improving ...
... opportunities to improve customer engagement, sales processes, and international market outreach. - Represent the organization professionally while interacting with customers from diverse international markets. - Stay informed about customer preferences, market trends, and competitive offerings to strengthen sales effectiveness. ...
... to the enrolment/admission process. - Prepare and share sales updates, reports, and relevant information with management. - Ensure all communication with international prospects is professional, timely, and aligned with organizational standards. - Continuously identify opportunities to improve lead conversion, sales processes, ...
... to the enrolment/admission process. - Prepare and share sales updates, reports, and relevant information with management. - Ensure all communication with international prospects is professional, timely, and aligned with organizational standards. - Continuously identify opportunities to improve lead conversion, sales processes, ...
... management. Strong ability to prepare MIS, sales dashboards, and tender trackers . Good skills in preparing professional presentations (PowerPoint) for management and business reviews. Basic understanding of international pharmaceutical markets, exports, and trade documentation. Familiarity with tender processes, product registrations, ...
... business, plus various other third-party products i.e., NCD's, Gold Coins sale etc. Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections. Responsible for correct valuation & maintenance of 100% process compliance at branch. Manage error free valuation & appraisal of ...
... offered by Ujjivan Ensure courteous customer service is offered to customers by the branch staff Reduce customer attrition by guiding CCR(s) on exit interviews, customer engagement programs etc. Lead customer connect initiatives in the branch vicinity Internal Process Oversee and ensure efficiency in branch/ATM operations ...