Gratitude Inc
Quality Analyst - Digital (Web Chat & Email)
- Full-time
Rs 65000 - Rs 75000 per month
... and unresolved interactions. - Prepare quality reports and dashboards covering scores, trends, defects, agent performance, and process gaps. - Provide evidence-based feedback and support Team Leaders with coaching and improvement plans. - Participate in internal, client, and cross-site quality calibration sessions. - Identify ...
Calcutta, भारत