Innovapptive
Manager I, Customer Support
- Full-time
- Manufacturing
$40 USD - $100 USD / year
... severity/priority, SLAs, escalation. - 24x7 model: shift rotations, staggered hires. - First-contact resolution: own queue, resolve or escalate with context. - Ticket quality: repro steps, env, logs, triage on every escalation. - Knowledge base: runbooks, FAQs, known issues. - Customer communication. - Metrics: resolution rate, MTTR, ...
Hyderabad, भारत