Gratitude Inc
Quality Analyst
- Full-time
Rs 60000 - Rs 75000 per month
... - Conduct root-cause analysis of quality defects, repeat contacts, complaints, low CSAT, and escalations. - Prepare quality dashboards and reports covering quality scores, trends, defects, agent performance, and process gaps. - Participate in internal, client, and cross-site quality calibration sessions . - Provide structured ...
Calcutta, भारत