PMC Commerce
Team Lead (L1)
- Remote
- Full-time
Summary of the position The helpdesk team lead is responsible for managing the entire operation of the Helpdesk. The role is crucial to ensuring the service deliverables are met with high quality in terms of KPIs as per the customer SOW i.e. average speed of answer, First line fix rates, lost call rates, etc. This role ...
Vadodara, भारत