3,162 director technical support jobs in India.

... comprehensive, data-driven solutions for business support units. - Governance & Enablement: Champion best practices in data governance, semantic model management, and technical documentation to support the broader Citizen Developer Programme. Qualifications & Technical Requirements - Core BI Skills: Advanced proficiency in Power BI, ...

... points, emerging customer needs, containment opportunities, and areas for automation and continuous improvement. - Act as the Business Analyst and business-side technical owner for the telephony/contact-center platform , managing requirements and supporting configuration of IVR, call flows, routing, queues, skills, business ...

Role: Lead Technical Support Location: Bangalore Full/ Part-time: Full time About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions ...

... - Metrics: resolution rate, MTTR, escalation rate, CSAT. - Tooling: Jira Service Desk, Sentry/Mixpanel integration. What You Bring to the Team: - 11+ years technical support with 4+ year lead. - Enterprise SaaS support. - Troubleshooting: logs, reproduction, root cause isolation. - Process design: triage, SLA, escalation. ...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and ...

... skills. - Excellent communication and stakeholder management skills. - Excellent business communication skills Preferred skills: - Understanding of Active Directory, LDAP, SSO, MFA, and federation technologies (SAML, OAuth, OpenID Connect). - Experience supporting audits and regulatory frameworks such as SOX, ISO 27001, ...

... promoting customer satisfaction. This role combines P&C Domain expertise, leadership skills, and a customer centric approach to drive excellence in service support within the organization. This role is pivotal in ensuring seamless collaboration between the branch, service center, and carriers, while supporting a team of ...

... practices and provide clear insights on performance, customer trends, risks and opportunities. Requirements - 5+ years of leadership experience within Customer Support, Technical Support, Customer Experience or a related environment, ideally within SaaS or technology. - Demonstrated experience leading, coaching and developing ...

... cross-training, and capability development - Own Rostering and Shift Management, including support schedules, on-call rotations, leave planning, handovers, and support coverage across multiple regions and time zones. - Oversee Workday and HR Application Operations, including production support, releases, issue resolution, ...

... standards; optimize alerts and improve MTTR . Leadership & Mentorship - Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles. - Act as a trusted technical advisor to stakeholders and leadership. Skills & Qualifications Technical (Mandatory) - Strong knowledge of application architecture, distributed systems, ...

... incidents within SLA.- Perform root cause analysis (RCA) for recurring/systemic issues.- Provide functional and technical troubleshooting for Eagle STAR & PACE.- Support batch processing, job monitoring, and data validation.- Handle escalations and coordinate with development and infrastructure teams.- Support release deployments ...

... processors, payment gateways and card associations. The Technical Support Specialist (L2) for the Banking System is responsible for providing advanced technical support, troubleshooting, and issue resolution for banking applications. This role serves as the second line of defense, escalating complex issues to L3 support when ...

Amgen seeks a Support Analyst to maintain and support software applications including ALM and Kneat, ensuring system availability and performance. The role combines application support, SaaS maintenance, code development, and compliance with regulatory requirements in a regulated environment. Responsibilities - Provide ...

... performance of mission-critical systems. Skill(s) required Effective Communication English Proficiency (Spoken) English Proficiency (Written) Interpersonal skills Technical Support Earn certifications in these skills Salary Probation: Duration: Salary during probation: After probation: Annual CTC: ₹ 3,50,000 - 5,00,000 /year Perks ...

... problems, and want to help modernize how legal teams operate, we’d love to meet you. Position Summary Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit’s suite of products. We are seeking someone ...

... Collaborate with stakeholders to understand requirements and provide timely updates.- Participate actively in team discussions and contribute solutions to technical and operational challenges.- For openings involving team responsibility, guide team performance, support technical decisions, and resolve issues across teams.- ...

... configuration management, environment support, deployment activities, batch job monitoring, troubleshooting production issues, and managing Level 2 and Level 3 support activities. The role requires strong technical expertise in Murex, Unix/Linux, Oracle SQL, Python, Shell Scripting, Azure/AWS Cloud, Azure DevOps, Jenkins , ...

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a NOC Support Engineer based in India. We are seeking a technically skilled and customer-focused Network Operations Center (NOC) Support Engineer to support the stability and availability of critical ...

Job Title: Customer Support Executive Location: Gurugram Experience: 1–5 Years Job Type: Full-Time | Work From Office Working Days: 5 Days (Rotational, Monday to Sunday) Shift: Rotational Job Description: TCS is hiring experienced Customer Support Executives for an International Customer Service process in Gurugram. The ...

... clearly and in a customer-friendly manner. - Ability to manage tone, professionalism, and communication effectively during difficult or escalated interactions. Technical & Customer Support Skills - Experience in customer support, technical support, international voice process, or SaaS support is preferred. - Basic troubleshooting ...