3,244 director technical support jobs in India.

Role Description The Customer Support Executive is responsible for delivering exceptional customer service across multiple communication channels, including voice, email, chat, and social media. The role involves resolving customer queries, handling order-related concerns, ensuring timely issue resolution, and providing ...

... both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “BPO Business Support Associate” to join our team in “Chennai, India.” We are looking for an outgoing Customer service associate to assist our customers with product inquiries in ...

... Maintain high typing accuracy and speed to ensure smooth and efficient data entry and communication. - Adapt to rotational shift schedules to provide continuous support coverage across different time zones. - Utilize blended support strategies to handle various types of customer interactions seamlessly. - Monitor and strive ...

Summary The Customer Support Associate – Chat role is a pivotal position within the IT Services sector, dedicated to delivering timely and effective assistance to clients through digital chat channels. This position is essential for maintaining high customer satisfaction levels by resolving inquiries efficiently and ensuring ...

... RemoteRole: Production Support Engineer - Java & Enterprise IntegrationExperience: 4 - 8 years of relevant experience, with strong hands-on Java application support and JBoss middleware https://jobeax.com/link/1C3u1vKibCuqzjPC technical skills:- Strong Core Java and J2EE fundamentals.- Hands-on experience with JBoss EAP ...

... Database Performance Tuning: Analyze and optimize complex T-SQL queries, stored procedures, indexes, and execution plans to reduce server load and latency - Technical Leadership: Guide and mentor junior and mid-level support engineers, conduct code/script reviews, and establish operational best practices - Automation & Maintenance: ...

... with SLA requirements.- Coordinate with Salesforce developers, business stakeholders, infrastructure teams, and third-party vendors to resolve complex issues.- Support sandbox management, deployment validation, regression testing, and release activities.- Maintain technical documentation, troubleshooting guides, support procedures, ...

... standards; optimize alerts and improve MTTR . Leadership & Mentorship - Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles. - Act as a trusted technical advisor to stakeholders and leadership. Skills & Qualifications Technical (Mandatory) - Strong knowledge of application architecture, distributed systems, ...

... https://jobeax.com/link/alE87n7k5yBPdPCE Reliability Engineer, you have a mindset to maximize system availability through both proactive and reactive means: you build robust technical support and automation to eliminate or minimize incidents, as well as investigate and resolve issues in response to live incidents. You are comfortable working ...

... connectivity failures, authentication errors, data transformation problems, and message processing exceptions.- Work with application teams, third-party vendors, OEM support, and L3 engineering teams to resolve complex technical issues.- Participate in production triage calls, critical incident management, deployment support, and ...

... warehouse systems, including Manhattan WMOS 2018, WCS (Knapp), shipping, and related https://jobeax.com/link/0qzWZgmKOxux1Wu9 role combines hands-on operational support, incident resolution, technical troubleshooting, and continuous improvement, ensuring system stability while proactively reducing technical debt and improving ...

... screen sharing to efficiently gather information and resolve issues in real-time. Qualifications and Skills Must-Haves - 1+ years of proven experience in a Technical Support or Product Support role, investigating and resolving complex issues for a B2B SaaS company. - Fluent in English - Demonstrated ability to manage and ...

Job Purpose :The Product Support Engineer provides high-quality technical support, error triaging, and defect resolution for global clients utilizing Majesco's Cloud Insurance Core Platforms (Property & Casualty or Life, Accident & Health).This role is a blend of deep technical troubleshooting (Java & SQL) and low-code ...

... concepts, including tools such as Git, Bitbucket, GitHub, and Ansible. - Proficiency in scripting languages such as Bash or Python for automation, operational support, and task scripting. - Strong understanding of authentication, privilege management, and integration with Active Directory, including related services such ...

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, ...

... relationships and overseeing the full lifecycle of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes. Responsibilities - Provide comprehensive application support across L1, L2, and L3 levels, ensuring high availability and rapid resolution of technical issues within the Ivalua ecosystem. - Design and implement robust ...

About the Opportunity Tetrahed INC is a fast-growing technology services provider operating in the IT Infrastructure & Enterprise Systems Management space, supporting mid-to-large organizations across India with scalable, secure, and resilient system operations. We deploy and maintain hybrid environments—on-prem, cloud, ...

... Outlook and Windows OS administration.- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.) and asset management platforms.- Working knowledge of Active Directory, OneDrive, and user administration.- Strong troubleshooting skills across hardware, software, and network domains.- Clear communication abilities with end-users ...

Location: Bangalore Shift: Rotational (24x7 Support) Role Overview We are seeking a highly skilled and hands-on L2 Support Engineer to provide production support for critical enterprise applications. The ideal candidate will have strong technical troubleshooting capabilities across application, database, middleware, messaging, ...

Summary We are seeking a skilled Desktop Support Engineer to join our IT Services team. In this pivotal role, the successful candidate will be responsible for maintaining and optimizing our internal computer infrastructure. This position is essential for ensuring seamless daily operations, minimizing technical disruptions, ...