172 virtual customer support jobs in Pune, India.

... architecture, development, and optimization of our enterprise service management platforms. In this pivotal role, you will leverage advanced capabilities including Virtual Agent, Natural Language Understanding (NLU), and generative AI features like Now Assist to transform user experiences. You will be responsible for ensuring ...

... automate routine maintenance tasks.- Collaborate with cross-functional teams to implement security patches, firmware updates, and configuration changes across the virtual desktop environment.- Provide technical leadership and mentorship to junior team members, fostering a culture of knowledge sharing and operational excellence.- ...

... trends, and product updates. This position is pivotal to driving a culture of continuous learning and ensuring our support teams are fully prepared to meet customer expectations as we scale. They essentially own training for QAD’s global Support organization. You will find out where our Support teams struggle, using queue ...

... encompasses DASD, tape, virtual tape, encryption, and replication for backup and DR capabilities. The associate will perform software and hardware refreshes, customer migrations and daily customer support. Key Areas of Focus for this Role - Fulfill customer service requests for mainframe customers in a timely manner as they ...

... Industry standard. - Need to be involved in Reviews, check the feasibility of the solution and functional fitment as per DB standards and best practices and align customer expectations, ensuring smooth and timely project delivery and support - Build Knowledge by documenting the configuration and enriching the Key Operating Principles. ...

... looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual-first company, and your primary work experience will be virtual / working from your home, when not traveling to customer or prospect facilities in this specific ...

... management system including CAD data vault • Work closely with engineers, through order reviews and process improvements, to ensure accurate interpretation of customer supplied order information. • Support and assist assembly teams in resolution of process and/or information quality problems. • Manage and deliver assigned ...

... and update the regional contract Management Operating System (MOS) to align with HSE standards and Service LOB requirements. - Data Analysis and Digital Tool Support: Provide data analysis and support the use of digital tools for HSE performance tracking, reporting, and continuous improvement. - Contractor HSE Performance ...

... of the project, ensuring product compliance with global standards like IEC60947 or UL489 other relevant compliance standards. • Modify existing products to support customer, manufacturing, regulatory, and market requirements through the Change Management process." "• Experience in Research/NPI/Sustaining projects for Breakers, ...

... results, root cause analysis through test findings/failures and takes corrective/preventive actions • Support Creation of new designs and advanced methodologies to support the Technical Roadmap of the organization • Review Supplier Document Requirements List based on product requirements, customer specifications or industry standards ...

... Service Provider Program Job Description Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics CE to ensure delivery of high-quality support and solutions to our D365 CE customers. Specialising in D365 Customer Engagement (CE) and the associated ...

... fast-paced sales environment. You would be: - Reporting to the Team Lead to achieve goals - Working in a state-of-the-art call center, as part of a dynamic customer support team - Managing high call volumes/email volumes and delivering exceptional quality services to our customers - Offering products such as flights, hotels, ...

... procedures. -Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules. -Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development. -Collaborate with business stakeholders and subject matter ...

... audiences. - Excellent verbal and written communication skills. - Ability to complete assignments with no supervision. - Ability to search internally/externally for support information. - Customer-oriented attitude. - Ability to travel locally and in-state to support other sites if applicable. - Valid drivers license and proof ...

... AI-driven capabilities, frame problems, set success criteria, and translate research into scalable, production-grade product features - Engage directly with customers and support sales and presales activities by presenting the product, validating concepts, gathering feedback, and providing strong domain and product expertise ...

... automation systems. - Collaborate with cross-functional teams including electrical mechanical data and process engineers to deliver integrated solutions. - Support product field testing and training and support commissioning engineers as needed - Provide software maintenance support when required - Create and maintain ...

... who are interested in customer engagement and field-based financial services operations. Responsibilities - Build and maintain positive relationships with customers through regular communication and service support. - Follow up with customers, understand their concerns, and support timely resolution of retention-related ...

... Be an early applicant About the job Key responsibilities: 1. Handle inbound and outbound customer calls as part of the voice process. 2. Make telecalls to customers to address their queries and ensure timely resolution. 3. Communicate with customers in Malayalam or Tamil to provide clear and effective support. Skill(s) ...

... optimize the ecosystem supporting outstanding service delivery. • Represent the organization in industry forums, building a thought‑leadership presence on customer excellence. • 15+ years of senior management experience in customer success, service delivery, or customer experience roles. • Proven track record of leading ...

... experience in a customer success, administrative, or operations role within a SaaS, technology, or enterprise software environment. - Proven experience managing customer accounts, supporting contract renewals, and optimizing business processes. Technical & Analytical Skills: - Proficiency in CRM platforms such as Salesforce, ...