Gravitas Technology Private Limited
Linedata - Service Desk Lead - Enterprise IT Operations & Support
- Remote
- Full-time
- Contract
... prioritized, assigned, and progressed according to operational requirements.- Monitor ticket backlogs, unresolved cases, response commitments, and resolution timelines to identify workload imbalances and prevent service delays.- Allocate cases among senior support engineers based on technical complexity, urgency, and available ...
Pune, भारत