1 Remote avaya jobs in Pune, India.

... seamless experience to customers in the moments that matter. Job Summary The deepest technical authority on the contact centre voice and CX estate — Genesys, Avaya, NICE and Zoom — across all global sites. Where L1 and L2 restore the known, this role resolves what has not been seen before, engineers out the causes of recurrence, ...

... advantage. - Good understanding of HR systems, applications, and case management tools such as ServiceNow or Remedy . - Knowledge of telephony tools such as Avaya will be preferred. - Understanding of Service Level Agreements (SLA) . - Basic knowledge of MS Office applications . - Typing speed of 30 WPM with 100% accuracy ...

... ServiceNow, Remedy - Technical: Graduate in any discipline. Basic MS Office knowledge. Typing speed: 30 WPM with 100% accuracy. Understanding of Telephony tools e.g., Avaya. Understanding of SLAs - Behavioral: Excellent verbal & written communication. Strong probing, problem-solving, and decision-making skills. Customer service ...

... ServiceNow, Remedy - Technical: Graduate in any discipline. Basic MS Office knowledge. Typing speed: 30 WPM with 100% accuracy. Understanding of Telephony tools e.g., Avaya. Understanding of SLAs - Behavioral: Excellent verbal & written communication. Strong probing, problem-solving, and decision-making skills. Customer service ...

... voice experience is not acceptable. - US voice process experience and international HR helpdesk experience are preferred. - Familiarity with ServiceNow, Remedy, Avaya, or similar tools is an advantage. - Basic MS Office knowledge and typing speed of 30 WPM with 100% accuracy. Required Skills - Excellent verbal and written ...

... experience are not eligible. - US voice support and international HR operations experience are preferred. - Working knowledge of HR systems, ServiceNow, Remedy, and Avaya is beneficial. - Basic proficiency in MS Office. - Typing speed of at least 30 WPM with 100% accuracy. Core Competencies - Strong customer handling and communication ...

... process experience will not meet the requirement. - US voice process and international HR helpdesk experience are preferred. - Familiarity with ServiceNow, Remedy, Avaya, or comparable HR/call-handling tools is desirable. - Basic MS Office proficiency. - Typing speed of 30 WPM with 100% accuracy. Essential Skills - Excellent ...

... seamless experience to customers in the moments that matter. Job Summary The deepest technical authority on the contact centre voice and CX estate — Genesys, Avaya, NICE and Zoom — across all global sites. Where L1 and L2 restore the known, this role resolves what has not been seen before, engineers out the causes of recurrence, ...

... recruiting a Contact Center Call Routing Engineer to be part of a team of talented engineers accountable for a dynamic contact center environment consisting of Avaya, Cisco, and Five9 technologies. This individual will provide technology strategy, direction, and support for the contact center call routing https://jobeax.com/link/GCHetocbZdCQQcsa ...