Brillminds Global Private Limited
Team leader Operations
- Full-time
... and schedule adherence. - Monitor KPIs, including AHT, CSAT, FCR, quality, and SLA. - Drive team performance through regular coaching and feedback. - Monitor and control attrition, absenteeism, and shrinkage. - Handle customer escalations and ensure quality service delivery. - Prepare performance reports and implement ...
Pune, भारत