Itc Infotech India
Service Desk / Remote Support Analyst
- Remote
... ticketing system (e.g., ServiceNow, Jira). Escalation: Escalate unresolved incidents to higher-level support teams, ensuring all relevant information is documented. Remote Troubleshooting: Use remote access tools to diagnose and resolve issues for users across various locations. Hardware & Software Troubleshooting: Assist with ...
India, Mumbai