18 chat process jobs in Mumbai, India.

• Full-time

... customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply. Handle Inbound/Outbound customer interactions via phone, chat, or other communication channels. Resolve customer complaints and escalate complex issues when required. Provide product, service, and process-related information ...

• Full-time

Job Title: Chat/ Email Process Location: Mumbai (Thane) Experience: 1-2 Years Working Days: 5 Days a Week Employment Type: Full-Time We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Mumbai. The ideal candidate will be responsible for handling customer queries, providing ...

• Full-time

Rs 5 - 15 lakhs p.a.

... logic. Requirements KEY RESPONSIBILITIES: 1. Understand business processes by talking to people across departments and asking the right questions; map current process flows (production planning, forecasting, costing, and similar areas). 2. Identify gaps in processes, design improved systems, and implement them using Python/pandas/Excel ...

Rs 2 - 5 lakhs p.a.

... related to our SaaS-based CRM platform, DoubleTick, on WhatsApp Business API. - Act as the first line of support, managing incoming customer queries via email, chat, or call. - Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking. - Maintain documentation for support processes, ...

784k

... dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process who is good in typing is what is preferred here Analyze customers and partners, optimize resources across channels to optimize return on investment (ROI), ...

... training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers ...

• Hybrid
• Full-time

... and support RESTful APIs, system integrations, and data transformation solutions across internal and third-party platforms. Develop automation scripts, ETL processes, and migration solutions to support operational efficiency. Conduct system and process analysis to identify improvement and automation opportunities. Participate ...

• Full-time

... experience of 0–2 years is preferred Freshers with strong communication skills are welcome Handle inbound/outbound customer interactions through calls, email & chat Resolve customer queries and complaints professionally Provide accurate product/service/process information Achieve individual & team performance targets Ensure ...

$9 USD

... scaling the systems.- Drive strict adherence to industry-standard development practices related to code quality, testing, infrastructure management and build processes.- Continuously identify tools and process improvements needed to help the team function better.- Use your experience of agile development practices and work ...

... Webhooks, REST API mapping, Zapier / Make / Workato, Setting up Darwinbox native AI & Marketplace connectors (TruBlu) Custom BOTS: Google Apps Script, Google Chat API, Google Cloud Functions Dashboards /analytics: Looker Studio, BigQuery, SQL, Advanced Google Sheets Platform Certifications: A Darwinbox Certified HR Tech ...

... delivers exceptional customer experiences across all touchpoints. Key Responsibilities Lead, train, and manage the customer care team (calls, emails, WhatsApp, chat, social media). Ensure timely and effective resolution of customer queries, complaints, and escalations. Monitor team performance through KPIs such as response ...

... KYC cost. Customers / Stakeholders - Provides excellent customer service to customers by face-to-face interaction with trained official to expedite the KYC process. Leadership & Teamwork - Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver ...

Rs 2.55 - 4.6 lakhs p.a.

... year(s) Apply By 19 Sep' 26 Posted 1 day ago Job Be an early applicant About the job Key Responsibilities: - Handle customer inquiries through phone, email, chat, or social media. - Understand customer concerns and provide accurate and timely solutions. - Resolve customer complaints professionally while maintaining a positive ...

... customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply. Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels. Resolve customer complaints and escalate complex issues when required. Provide product, service, and process-related information ...

• Hybrid
• Full-time

... and support RESTful APIs, system integrations, and data transformation solutions across internal and third-party platforms. Develop automation scripts, ETL processes, and migration solutions to support operational efficiency. Conduct system and process analysis to identify improvement and automation opportunities. Participate ...

• On-site
• Contract

... familiarity with various process equipment will be an added advantage. Good Experience in understanding P&IDs with respect to various equipment, instruments, and processes. Experience in Basic Process Engineering, Safety studies, HAZOP, Risk assessment, etc and should be well versed in understanding P&IDs and process systems. ...

£100 GBP - £500 GBP

... collaborate closely with the Customer Service Manager and the London customer operations team, contributing to the development and enhancement of our customer service processes. Key Responsibilities: - Respond promptly and professionally to customer inquiries via live chat and email, ensuring a seamless and positive customer experience. ...

We are on a look out for a Public Relations Specialist to work with an award winning agency in Mumbai and Pune (Multiple locations) Job Description # Media Relations: Develop and maintain strong relationships with journalists, bloggers, and other media professionals.